Learning Facilitator - Sales

Mars•Chicago, IL

4d•$101,120 - $139,040•Hybrid

About The Position

The Sales Learning Facilitator is a key role responsible for delivering critical skills and behavioral development programs to our global Sales Associates. This position will lead engaging virtual and in-person training sessions, provide expert coaching and feedback, and contribute to the design and continuous improvement of high-impact learning content.

Requirements

Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or a related field (or equivalent professional experience).
Recognized facilitation or coaching certification (e.g., ATD Certified Professional in Talent Development (CPTD), ICF Coaching Certification, or equivalent).
3–5 years of experience in a dedicated learning delivery, corporate training, or educational facilitation role.
Proven track record of delivering both in-person classroom workshops and virtual training programs to diverse audiences.
Demonstrated experience in instructional design and the creation of structured training materials.
Experience in coaching or providing structured professional development feedback

Nice To Haves

Hands-on experience utilizing Learning & CRM Tools (e.g., Workday, Sana, Salesforce) to manage learner cohorts, track engagement, or train customer-facing teams.
Familiarity with AI Learning Tools (such as generative AI for course design, AI-driven adaptive learning platforms, or automated voice/video tools for training modules).
Experience administering or utilizing a major Learning Management System (LMS).

Responsibilities

Lead and facilitate engaging, interactive, and inclusive training sessions across physical classrooms and virtual environments (utilizing platforms such as MS Teams, Sana & Uplimit).
Utilize diverse facilitation techniques (e.g., breakout groups, role-playing, gamification, and interactive polling) to maintain high energy, focus, and participation.
Read the "room" (whether physical or digital), actively listening to participant dynamics and adjusting the pace, depth, and tone of the session in real-time to meet learner needs.
Maintain deep familiarity with modern virtual classroom tools, whiteboarding applications (e.g., Miro, Mural), CRM systems, and AI-driven training platforms to deliver seamless, modern, and tech-enabled sessions.
Provide structured coaching and mentoring to support individual developmental goals, helping learners bridge the gap between classroom theory and day-to-day operations.
Observe learner performance (during practice runs, roleplays, or on-the-job tasks) and deliver actionable, supportive, and objective feedback.
Integrate and facilitate the use of AI coaching and simulation tools, helping learners practice skills and receive instant, automated feedback in a safe, scalable environment.
Design and implement feedback mechanisms, assessments, and surveys to measure training effectiveness and learner satisfaction (utilizing frameworks like the Kirkpatrick Evaluation Model).
Utilize relevant tools and Learning Management Systems (LMS) to track participant attendance, manage learning pathways, analyze completion rates, and report on training impact to business stakeholders.
Review feedback data, training metrics, and business outcomes to continuously refine and modernize existing learning programs.
Proactively research and experiment with emerging trends in corporate learning, including microlearning, social learning, and modern AI-supported educational systems.
Collaborate with subject matter experts (SMEs), learning design teams and key stakeholders to identify learning needs and define clear, measurable behavioral objectives.
Apply instructional design frameworks (e.g., ADDIE, Bloom’s Taxonomy) to draft interactive workshop outlines, lesson plans, slide decks, participant workbooks, and facilitator guides.
Safely and effectively leverage generative AI learning tools to accelerate curriculum outlining, draft realistic role-play scenarios, and personalize learning paths.
Design hands-on activities, realistic scenario-based simulations, and case studies that move beyond passive knowledge acquisition to practical, execution-level mastery.