Learning Experience and Instructional Designer

OSL Retail Services Inc•Mississauga, ON

2d•CA$80,000 - CA$90,000•Onsite

About The Position

Samsung and OSL have partnered to operate the National Field Sales and Training Team for Samsung in Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere. We want people to join our team who are excited about Samsung products and services and want to share their knowledge and journey with others. This is a place where you can become a world-leading expert in your field and take your career to new heights! It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. About the opportunity: Contract 15-months The Learning Experience and Instructional Designer will be responsible in designing and developing engaging learning experiences and compelling course content. With direction from the Manager – Retail and Learning Strategies, this position will be responsible in facilitating learners in acquiring knowledge, skills and competencies in an effective and appealing manner.

Requirements

Demonstrate a superior command of English language, with advanced proficiency in written and verbal communication
Excellent knowledge of learning theories and instructional design models, as well as organizational change management expertise
Excellent organizational and project management skills
Ability to write effective copy, instructional text, audio scripts/video scripts
Excellent knowledge of sales processes and skills
Strong working proficiency in course authoring tools, such as Articulate Rise, Articulate Storyline, Adobe Captivate, etc. and at least one Learning Management System
Strong working proficiency in Adobe Premiere, Photoshop, Illustrator and InDesign
Strong working proficiency in Microsoft Word, Publisher, Excel and PowerPoint is required
Strong working proficiency in Webex, MS Teams, and other online training vehicles
Must provide a portfolio showcasing examples of your work
Three+ years’ proven working experience in instructional design and with instructional technology
A portfolio of work
Three+ years’ experience working in training delivery, teaching, coaching and/or facilitation
Must possess the ability to proactively build strong relationships within a diverse organization
Must possess exceptional attention to detail and the ability to manage multiple ongoing priorities
Superior organizational and planning skills are required
Excellent communication skills, both written and oral in English (Bilingual is an asset)
Must possess the ability to proactively build strong relationships within a diverse organization
Must possess exceptional attention to detail and the ability to manage multiple ongoing priorities
Superior organizational and planning skills are required
Excellent communication skills, both written and oral in English (Bilingual is an asset)

Nice To Haves

Experience in the wireless or electronics/technology industry is an asset
Experience with video creation considered an asset
Bachelor’s Degree in related fields, such as education, organizational development, human resources, marketing, business administration, communications, etc. is an asset

Responsibilities

Create engaging learning activities and compelling course content that enhances retention
Work with subject matter experts and identify target audience’s training needs
Identify instructional end goals and create content that matches them
Design instructional user interface for LMS to provide a seamless learning experience and increase learner completion rates
Conduct instructional research and analysis on learners and contexts
Apply tested instructional design theories, practice, and methods
Provide exercises and activities that enhance the learning process
Use gamification and storytelling to enhance learner engagement
Create supporting material/media (audio, video, simulations, role plays, games etc.)
Use course authoring tools to create dynamic and interactive learning
Decide on the criteria used to judge learner’s performance and develop assessment instruments
Maintain project documentation and course folders
Acts as the design consultant for members of the learning and development team, to make sure all learning experiences conform to the proper design and learning concepts