Learning and Experience Designer

Community Management Associates • Atlanta, GA

2d • Onsite

About The Position

The Learning and Experience Designer is responsible for designing, developing, and implementing innovative learning experiences that support employee growth, operational excellence, and departmental success across CMA. This role partners with department leaders to create customized learning pathways, training modules, onboarding programs, and technology-enabled learning platforms tailored to the unique needs of each business unit. The Learning and Experience Designer serves as the organization's internal architect for employee learning experiences, ensuring training content is engaging, accessible, scalable, and aligned with strategic objectives. The position emphasizes instructional design, digital learning development, platform management, and continuous improvement of employee development programs.

Requirements

• Minimum 3-5 years of experience in instructional design, learning and development, training, organizational development, or related field.
• Demonstrated experience designing learning programs, training curriculum, and educational content.
• Experience developing digital learning materials, e-learning courses, and instructional resources.
• Experience using learning management systems (LMS), SharePoint, knowledge management platforms, or other learning technologies.
• Ability to collaborate with stakeholders across multiple departments and levels of the organization.
• Strong written, visual, and verbal communication skills.

Nice To Haves

• Relevant certifications in instructional design, learning and development, e-learning development, or training technologies are a plus.

Responsibilities

• Design and develop department-specific training programs, learning pathways, and competency-based curriculum.
• Build and maintain a centralized learning platform that houses training resources, courses, assessments, and knowledge libraries.
• Develop e-learning courses, instructor-led training materials, job aids, videos, guides, presentations, and interactive learning content.
• Partner with department leaders to identify skill gaps, operational training needs, and opportunities for workforce development.
• Translate departmental procedures and business processes into effective learning experiences and training modules.
• Implement and manage learning technologies, content management systems, and digital learning tools.
• Analyze learner feedback and performance data to continuously improve training content and delivery methods.
• Collaborate with subject matter experts to gather content and transform technical information into learner-friendly materials.
• Maintain employee engagement log and ensure learning resources remain accurate, current, and accessible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level