Learning & Event Technology Specialist II, Technology Experience & Community

Boston University • Boston, MA

4d • Onsite

About The Position

Join BU’s AV/IT services & support group, Learning & Event Technology Services (LETS), and work with us on a vibrant, dynamic campus that is shaping the future of education! We are looking for a Learning & Event Technology Specialist with a focus on AV repair and maintenance to join our energetic & diverse team. LETS supports all AV/IT related services across the Charles River campus including AV installation, repair and maintenance and design of new systems. Other staff in the group also support meetings, events and the teaching and learning mission of BU by providing best-in-class support to BU’s faculty and students in their use of classroom technology. The Technology Specialist will assist with AV repair and maintenance of spaces running Crestron systems in-room and through virtual control. While all staff on the team are trained to do Tier I repair and assist with system installations when needed, the ideal candidate for this position would bring deeper Tier II experience in one or both of these areas. Many of our projects are coordinated with external AV integration partners except for digital signage and flat panel installations, which are often handled in-house. Experience in commissioning systems and working alongside integrators, facilities staff and trades would be helpful. This onsite position entails working evening as needed for uninterrupted access to classrooms and other spaces for diagnostics and repairs. All LETS positions may also entail limited weekend/holiday work. In return, we provide an environment that encourages creativity, collaboration, professional and personal growth, career development, open doors, life-long friendships, and a sense of purpose topped off with a touch of humor and frequent laughter (& BBQs!)

Requirements

• 3-5 years’ experience working with AV/IT technology in a support role, which can include fellowships or a targeted AV/IT training program.
• Bachelor's degree preferred.
• Must hold a valid driver's license.
• Must be able to lift moderately heavy equipment (up to 75 pounds).

Nice To Haves

• Experience with established and emerging technology systems and services such as: Full set live meeting and event support, livestreams, and support of fully virtual events, learning management systems, digital signage, projection systems, PC and Mac hardware and software, AV/IT control and switching equipment, audio amplifiers and mixers, projection equipment, lecture capture, and video recording and production equipment.
• Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies.
• Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion).
• Working knowledge of media management systems such as Kaltura.
• AVIXA Recognized AV Specialist and/or Certified Technology Specialist (CTS) certification(s) preferred.
• Familiarity with ITIL.
• Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers.
• Learn and support new technology quickly.
• Possess excellent interpersonal communication skills with strong customer service skills.
• Work productively in cross-functional teams and/or resourcefully and independently as an individual.
• Able to maintain control in rapidly changing situations, exhibiting a high level of independent decision making.

Responsibilities

• Assist with AV repair and maintenance of spaces running Crestron systems in-room and through virtual control.
• Perform Tier I repair and assist with system installations when needed.
• Coordinate projects with external AV integration partners.
• Handle digital signage and flat panel installations in-house.
• Commission systems and work alongside integrators, facilities staff and trades.
• Work evenings as needed for uninterrupted access to classrooms and other spaces for diagnostics and repairs.
• Perform limited weekend/holiday work as needed.

Benefits

• Generous time off
• Paid intersession break
• 13 paid holidays
• University-funded retirement plan with full vesting after 2 years of eligible service
• Competitive tuition assistance program for yourself and family members
• Discounted MBTA pass
• Additional options to assist employees in their daily commute
• Wellness programs and classes at little or no cost, including workshops and personal counseling
• Access to discounts or free admission to various city art/cultural institutes around Boston

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree