FT Learning & Development Specialist

Jonestown Bank & Trust Co•Cleona, PA

2h•Onsite

About The Position

This individual delivers training on operating systems, policies, and procedures while serving as the primary contact for support-related inquiries. They ensure employees and managers are proficient in banking regulations and company processes by developing and delivering training programs, monitoring effectiveness, and refining content based on feedback. This role also creates and maintains user guides and training materials. Additionally, they collaborate with HR on onboarding, recruitment, and employee development while working with other departments to implement new products, system upgrades, and procedural changes. They play a critical role in ensuring compliance, operational efficiency, and a well-trained workforce aligned with JBT’s standards, culture, and values.

Requirements

Two years of experience in training development, facilitation, and assessment preferred
Strong relationship-building and client service skills
Experience in corporate training and curriculum development
Proficiency with multimedia training tools and technology
Strong presentation, public speaking, and communication skills
Knowledge of core banking systems and regulations preferred
Ability to work independently, meet deadlines, and manage multiple tasks
Positive attitude and teamwork mindset
Ability to lift 15lbs

Responsibilities

Develop, enhance, and deliver training programs for banking systems and processes
Design and develop learning strategies and engaging learning programs; assess effectiveness
Conduct new hire training on company policies, compliance, and procedures
Train employees at all levels on systems, products, and business practices
Create and maintain training materials, including guides and manuals
Lead in-person and virtual training sessions
Manage and track training programs using the LMS
Assess and improve learning and development effectiveness based on strategic focus
Identify knowledge gaps and develop targeted development solutions
Manage compliance curriculum in LMS; maintain course completion reporting
Maintain expertise in account openings, transactions, and bank policies
Support staff with system usage, documentation, and compliance questions
Resolve banker and client issues, offering alternative solutions
Improve processes by identifying and implementing system enhancements
Ensure adherence to banking regulations and fraud prevention policies
Assist with onboarding, recruitment, and HR initiatives
Promote and uphold JBT’s values and culture
Follow Bank policy and procedure to prevent fraud and financial crimes
Other duties as assigned