Learning & Development Specialist - Portland, OR

Cook Solutions Group • Portland, OR

2d • Hybrid

About The Position

We are looking for a Learning & Development (L&D) Specialist to join our growing team and serve as the operational backbone of our Learning & Development function. This is an excellent opportunity for someone who enjoys variety, thrives in a fast-paced environment, and wants to build a career in Learning & Development. If you’re a detail-oriented “utility player” who can balance systems, projects, and creativity and you’re excited to grow your instructional design skills we’d love to hear from you. This role is designed for a detail-oriented "utility player" who excels at managing the systems that enable learning. You will oversee our LMS (Docebo), manage compliance and certification tracking, and drive internal engagement through clear, creative communication plans. Additionally, you will serve as a junior developer, tackling our content backlog by creating job aids, videos, and modules under the guidance of our Instructional Designer. This role is ideal for someone seeking to master L&D operations while building a professional portfolio in instructional design.

Requirements

• 1-3 years of experience in L&D, HR, or Project Coordination.
• A keen eye for visual design and the ability to simplify complex information into clear, actionable guides.
• Exceptional written communication skills with a focus on clarity, brevity, and professional tone.
• Comfortable working with data and spreadsheets to track compliance and progress.
• A desire to learn from the team and grow your skills in adult learning theory and design, helping evolve the learning experience as CSG grows.
• Proficiency in Microsoft 365 (specifically Excel, PowerPoint, and Teams)

Nice To Haves

• Experience with Docebo, Canva, Camtasia, Snagit, Vyond, or Parta.io
• Familiarity with the tools in Adobe Creative Cloud Suite or other comparable programs
• Share existing work samples (e.g., job aids, infographics, or video clips) that showcase your ability to communicate effectively and maintain brand standards.

Responsibilities

• Administer and maintain the Learning Management System (Docebo) by managing enrollments, user groups, and learning plans
• Utilize Docebo reporting, Excel, and other tools to create dashboards and reports to track compliance and completion rates across the organization
• Provide support to learners needing assistance with the LMS and troubleshoot issues as needed
• Maintain learning resources and assist with the curation of third-party resources, content, and tools
• Proactively own the tracking and reporting of mandatory training and professional certifications to ensure 100% organizational readiness
• Support scheduling, coordination, and setup for both virtual and in-person training sessions
• Collaborate across teams to continually enhance the onboarding experience and its effectiveness for employees
• Occasionally lead brief, repeatable training sessions, such as LMS walkthroughs, orientations, or other relevant topics as needed
• Identify opportunities to streamline and continuously improve learning processes and systems as CSG experiences rapid growth
• Assist the Instructional Designer in creating training content and rapid eLearning modules using Parta.io and other tools
• Design and produce professional tutorials, marked-up guides, and job aids using a variety of authoring tools such as Canva, Camtasia, Snagit, Vyond, or other programs as needed to support initiatives
• Audit and update existing training materials to ensure all screenshots and information are up to date and current
• Create and execute marketing plans to promote learning programs via Teams, email, and internal newsletters
• Manage training calendars, program logistics, communications, and scheduling
• Work collaboratively with the L&D team to craft compelling, error-free communications that drive engagement with our learning programs

Benefits

• Competitive salaries
• CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents.
• Both plans have reasonable deductible levels and co-pay amounts
• 401(k)-retirement match
• Paid Time Off (PTO)
• 8 paid holidays per year
• 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program
• Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed