Learning & Development Specialist

O.C. Tanner • Salt Lake City, UT

1d • Hybrid

About The Position

Using adult learning principles, the Learning and Development Specialist is responsible for successfully developing, documenting, and administering engaging learning experiences for new hires, new processes, and new technologies. Training content will cover both soft and hard skills, in classroom environments, one-to-one settings, and using offline Learning Management systems. This role is expected to design and present content in engaging settings, with a heavy focus on system training, technical processes, and organizational procedures. This is a dynamic position that must handle multiple learning programs, priorities, and projects simultaneously.

Requirements

• Bachelor's Degree and two years of work-related experience.
• Teaching or training experience.
• Group facilitation experience.
• Familiar with technology; preferably Microsoft Suite, Bridge, Workday, Confluence, Rise 360, Canva, Mentimeter, and Camtasia.
• Document preparation and presentation experience.
• Proficient in Zoom and Teams facilitation, presentation, reporting, polling, etc.
• Experience involving one on one feedback and employee development.
• Basic understanding of adult learning principles and basic instructional design methodologies.
• Strong written and verbal communication skills.
• Collaborative scheduling and coordination.
• Project Management.
• Exemplifies the Client Success one team mindset.
• Energizing personality and attitude.
• Love for learning and development.
• Attitude of caring and supporting others.
• Proven ability to listen, learn, and act.
• Self-directed; sees a need and fills it.
• Dynamic presenter & facilitator.
• Agile & Flexible mindset.

Nice To Haves

• Working knowledge of Client Success systems and processes preferred but not required.

Responsibilities

• Design, document, and facilitate new hire and ongoing training for Client Success department as assigned, with a heavy focus on initial onboarding training for all new Client Success (CS) team members.
• Foster a positive training and learning culture throughout the Client Success Department by utilizing adult learning principles and practices.
• Openly communicate and partner with CS leadership regarding individual team member competency, successes, challenges, and concerns using standardized plays and performance data analysis.
• Partner with internal team members and SMEs to develop, document, deliver, and coordinate standard training plans and curriculum for multiple Client Success roles which may include new hire curriculum, monthly group trainings, newsletter content, and workshop sessions.
• Develop and document proof of proficiency and certification for appropriate tasks/functions.
• Partner with Process Owners and CS Leaders to identify training gaps and needs, develop plans to meet those needs, and foster positive working relationships with others.
• Oversee, coordinate, and facilitate ongoing department and role training as needed.
• Assist in the development and maintenance of our learning management system, training documentation, and lesson plans.
• Develop content curriculum using technologies including Bridge, Workday, Confluence, Rise 360, Canva, Camtasia, Mentimeter, and other technologies as appropriate.
• Become an SME for these technologies.
• Partner with other departments including our Product, Corporate Project, Marketing, and Sales teams to identify and develop content relevant to Client Success.
• Participate in department training priority meetings, determine training schedules, and resolve scheduling conflicts.
• Additional responsibilities as assigned.

Benefits

• We create inspiring workplaces for some of the biggest and best companies in the world. And we do it within our own teams every day. That’s one reason we made the Fortune 100 Best Companies to Work For® list in 2021. Join us and watch people thrive at work—including you. With seven global offices and employees working around the world, we’re committed to creating an atmosphere where every person can share their talents and reach their potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees