Learning & Development Specialist

Goodwill of Colorado

4h•Hybrid

About The Position

The Specialist I, Learning and Development, is responsible for facilitation, graphic design, and user interface of course development, collaboration with the Learning and Development (L&D) team on instructional research and analysis on learners’ contexts, and assessment of content of the corporate training program to include staff and management development, specific departmental training, policies and procedures, employee orientation, and any other training needs. This role involves collaborating with internal customers and the L&D team on course development and revision, including course design documents, learning objectives, course content, scenarios, media scripts, practice activities, and post-tests, as well as evaluating off-the-shelf training programs. The incumbent will lead classroom and webinar training facilitation, organize resources, and coordinate logistics. They will also work with subject matter experts to identify target audience’s training needs, conduct instructional research and analysis on learners and contexts, identify instructional end goals, and develop assessment instruments, creating content that matches organizational culture and applies tested instructional design theories, practices, and methods across various mediums including classroom, webinar, E-learning, or blended content. Additionally, the L&D Specialist will support business units by responding to specific departmental training needs, which may require research to obtain an acceptable level of expertise, and will work with the Manager of Organizational Development to evaluate program effectiveness and articulate the return on investment (ROI) of the L&D programs. The role also includes acting as a system administrator for Goodwill of Colorado’s learning and performance management systems and curating training documentation/resources.

Requirements

A Bachelors degree in Corporate Training and Development, Vocational Education, Adult Education, or related field, or a Certification in lieu of a degree (equivalent education and experience may apply).
Minimum of three (3) years of experience in training, to include Management Training.
Demonstrate excellent written and verbal communication skills, writing and speaking clearly and concisely.
Demonstrate the ability to interact with various types of internal and external customers, and persons from a broad cultural spectrum.
Expert facilitation skills with the competency to listen and respond effectively to challenging questions.
Ability to analyze information objectively and make a reasoned judgment.
Experience with Microsoft Office Suite.
Solid knowledge of course development software (Camtasia, iSpring, or similar software).
Experience with at least one (1) Learning Management System.
Understanding of E-Learning creation, user interface, graphic, and visual design skills.
Facilitation experience of online classroom instruction.
Demonstrate a high level of energy and model integrity.
Ability to work cooperatively.
Demonstrate excellent organizational skills.
Be creative and motivating.
Conduct self in a professional manner and maintain a professional appearance that enhances the firm’s reputation.
Ability to drive for company business.
Meet auto vehicle insurance carrier requirements: at least 21 years of age (not engaged in passenger transportation), or 25 – 70 years of age for all passenger transportation services, or 25 years of age for CDL.
Undergo a Motor Vehicle Record (MVR) check and background check.
Disclose all moving traffic violations or vehicle crashes (within the last five (5) years).
Have valid Colorado State driver license.
Be able to operate company vehicle and adhere to all Federal, State, and local laws governing vehicle operation.
For personal vehicle use for company business: valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Nice To Haves

Previous experience working for a Not-for-profit.
Ability to relate effectively to disabled and disadvantaged persons.

Responsibilities

Collaborate with internal customers and the L&D team on course development and revision including course design documents, learning objectives, course content, scenarios, media scripts, practice activities, post-tests, and evaluate off the shelf training programs.
Take the lead on facilitating assigned classroom and webinar training.
Organize resources and coordinate training session logistics such as location, supplies, and catering.
Manage efficiently so that tasks are completed and on time, problems are anticipated, and team members are clear on project requirements and schedules.
Work with subject matter experts (SME) and identify target audience’s training needs.
Conduct instructional research and analysis on learners and contexts.
Identify instructional end goals and criteria used to judge learner’s performance and develop assessment instruments.
Create content that matches organizational culture and apply tested instructional design theories, practices, and methods.
Work in a variety of mediums to provide engaging experience in all environments including classroom, webinar, E-learning, or blended content.
Work with the Manager of Organizational Development to evaluate effectiveness and articulate the return on investment (ROI) of the L&D programs.
Respond to requests to meet the specific needs of departments/divisions throughout the organization.
Work with the Manager of Organizational Development and department managers to identify specific training needs, review and evaluate training programs to ensure the training needs of the organization are being fulfilled.
Analyze existing training program delivery, content, measures effectiveness, and recommend program changes.
Act as a system administrator for Goodwill of Colorado’s learning and performance management systems.
Work with key departments in curating training documentation/resources and supporting document access and control procedures.
Ensure all reported matters are handled in a timely manner by conducting thorough research, interviews, and data analysis during the investigative phase, and communicating findings to appropriate management.
Advise other managers on human resources issues, such as equal employment opportunity and sexual harassment concerns, ensuring timely and appropriate action is taken.
Ensure strict confidentiality and discretion regarding all personnel matters, organizational changes, and sensitive business information.
Drive for company business.

Benefits

Daily Pay (Work today, get paid today)
Medical
Dental
Vision
Short Term Disability
Life/Accidental Death and Dismemberment
Flexible Spending Accounts
Long Term Disability
Several voluntary supplemental benefit offerings
Paid time off in the form of vacation
Sick leave
Holiday pay
Floating holiday
Jury duty leave
Bereavement leave
Pre-tax or post-tax (Roth) contributions to our retirement plan (must be 18 years of age to participate)