Learning & Development Specialist

Tri Pointe Homes Holdings, Inc.•Scottsdale, AZ

12h•Hybrid

About The Position

At Tri Pointe Solutions, the financial services affiliate of Tri Pointe Homes, we’re redefining what it means to purchase a home. Our dynamic team is driven by innovation, collaboration, and a shared commitment to excellence. We offer a comprehensive suite of services—including mortgage, title, escrow, homeowner’s and title insurance—all integrated under one roof to create a seamless, high-quality lending experience for our borrowers. If you're ready to be part of a forward-thinking company that’s shaping the future of the industry, apply to join our outstanding team. Tri Pointe Connect, the mortgage affiliate of Tri Pointe Homes, is looking for an experienced individual to join our talented group in Arizona as a Loan Consultant. This position is hybrid (M-W in office/Th-Fri remote) working out of our national operations center in Scottsdale, Arizona. Position Summary: The Learning & Development Specialist partners closely with the Leadership team, Production, Operations, and Subject Matter Experts (SMEs) to design, deliver, and continuously enhance learning solutions across the organization. This role serves as both a strategic partner and hands-on practitioner, driving enterprise-wide learning initiatives that support business performance, regulatory compliance, and employee growth. The Specialist will develop and facilitate a broad range of training programs, including industry systems (loan origination system, title software), regulatory updates, product knowledge, customer experience, and professional skills. This individual will play a key role in enabling organizational change, improving operational effectiveness, and fostering a culture of continuous learning.

Requirements

Bachelor’s degree or equivalent professional experience.
5+ years of experience in training, facilitation, and/or learning and development.
Demonstrated ability to design and deliver multiple training programs effectively.
Deep expertise in loan origination system, mortgage workflows and title software, a plus.
Knowledge of mortgage products, including Conventional, FHA, VA, and Bond programs.
Understanding of adult learning principles and instructional design best practices.
Excellent facilitation, communication, and presentation skills.
Strong interpersonal skills with the ability to influence and collaborate across all levels of the organization.
Proficiency with learning technologies, including LMS platforms, e-learning tools, and virtual training environments.
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint).
Strong organizational and project management skills with the ability to manage multiple priorities.
Analytical mindset with the ability to assess needs and measure training impact.
Effective problem-solving and decision-making capabilities.
Ability to work independently while contributing to a collaborative team environment.
Ability to build relationships and credibility with all areas of the organization.
Ability to effectively work independently and with others to support strong team development.

Nice To Haves

Mortage/Title Industry experience, a plus.
Deep expertise in loan origination system, mortgage workflows and title software, a plus.

Responsibilities

Design, develop, and deliver engaging learning experiences across technical, operational, regulatory, and soft skill areas.
Facilitate instructor-led, virtual, and blended learning programs for all teams.
Partner with leadership and SMEs to assess training needs and align learning strategies with business objectives.
Partner with SMEs to create and deliver content aligned to business needs and objectives.
Evaluate training effectiveness using data, feedback, and performance metrics; continuously improve content and delivery methods.
Support onboarding and ongoing development programs for team members at all levels.
Collaborate with system vendors and internal teams to ensure timely training on system updates and enhancements (e.g., Encompass).
Partner with Compliance to incorporate regulatory changes into training programs and ensure organizational readiness.
Serve as a subject matter resource for team members throughout Tri Pointe Solutions and Tri Pointe Homes.
Contribute to process improvement initiatives by identifying training-driven efficiencies and scalable learning solutions.
Develop and maintain training materials, including e-learning modules, job aids, and documentation.
Coordinate and manage training schedules, logistics, and administrative tracking.
Track ongoing training and compliance efforts and produce timely reports to leaders on a regular basis.
Leverage internal and external learning resources to continuously elevate program quality.
Partner with Home Office Learning & Development team to align with broader organizational initiatives.
Support special projects and change management efforts as needed.
Schedule new and ongoing training sessions.
Assist with on-going projects as needed.