Learning & Development Specialist

Paws Up Montana • Greenough, MT

12h

About The Position

The Learning & Development Specialist supports the execution of Paws Up Montana’s learning and development strategy under the direction of the Learning & Development Manager. The role coordinates training programs, develops practical learning resources, supports department supervisors, maintains training content, coaches trainers, observes training delivery, conducts training audits, and evaluates learning effectiveness. It connects organizational learning initiatives with day-to-day department training to help ensure team members receive consistent, relevant, and effective learning support.

The position works with department leaders and People & Culture partners to identify skill gaps and develop targeted training solutions. It supports onboarding, operational, compliance, and department-specific training, as well as Train-the-Trainer practices and compliance-training tracking. The role also performs additional operational assignments and learning projects as assigned by the Learning & Development Manager.

Requirements

• 2–4 years of experience in hospitality operations, luxury resort service, adult education, or human resources/learning and development within a guest-facing service environment is strongly preferred.
• Solid understanding of adult learning principles, instructional design, coaching techniques, performance support, and Train-the-Trainer methodologies.
• Strong written and verbal communication, public speaking, group facilitation, project coordination, and interpersonal skills.
• Highly organized and adaptable to changing operational priorities.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.
• Collaborative, enthusiastic, and service-driven work style, with the ability to build trust across all levels of the resort organization.
• Valid State Driver’s License.
• Ability to sit, stand, walk, and move across office spaces, training rooms, and resort operational sites during training delivery, observations, and audits.
• Ability to work full-time hours with flexibility to accommodate early-morning, evening, weekend, or peak seasonal onboarding training schedules.
• Ability to occasionally lift, carry, push, or pull training materials, presentation equipment, flipcharts, and event supplies weighing up to 25–30 lbs.

Nice To Haves

• Bachelor’s degree in Education, Human Resources, Communications, Hospitality Management, or a related field is preferred.
• Hands-on experience with Learning Management Systems such as Absorb or Cornerstone LMS is strongly preferred.
• Experience with e-learning authoring tools such as Articulate 360 is strongly preferred.

Responsibilities

• Coordinate, schedule, deliver, and document onboarding, operational, compliance, and department-specific training programs.
• Serve as a primary resource for department supervisors and coach leaders on demonstration, guided practice, real-time feedback, workplace reinforcement, and proficiency verification.
• Create, update, and maintain learning resources, job aids, SOPs, checklists, and guides; work with subject matter experts to turn operational knowledge into effective training content.
• Observe training sessions and workplace learning activities, conduct regular training audits, and identify opportunities to improve consistency and service standards.
• Support supervisors in applying Train-the-Trainer practices.
• Track required compliance training and partner with People & Culture on LMS/HRIS administration, reporting, and user support.
• Build relationships with department leaders and People & Culture partners to identify skill gaps and design targeted training solutions.
• Perform additional operational assignments and learning projects as assigned by the Learning & Development Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed