Learning & Development Specialist II - Mortgage

Hope Enterprise Corporation•Jackson, MS

17h•Onsite

About The Position

The Learning and Development Specialist II will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our mortgage employees. Reporting to the Vice President of Learning and Development Manager, this role will collaborate closely with various departments to identify training needs and create customized programs that align with our company's objectives.

Requirements

High school Diploma or GED
2-3 years experience training in a financial environment, preferred in Mortgage lines of business
Knowledge of basic financial job skills, products, and services.
Proven presentation and facilitation skills.
Ability to travel within company’s footprint up to 75%.

Nice To Haves

Bachelor’s degree in related field
Knowledge of Microsoft Word, Power Point, Excel, Articulate360 and Canva.

Responsibilities

Supports Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement, and other traits that contribute to collaboration and high performance.
Collaborate with subject matter experts to assess technical training needs.
Design and develop engaging, interactive, and results-oriented technical training materials, including presentations, e-learning modules, manuals, and assessments.
Determine instructional methods and modalities, such as individual training, group instruction, lectures, demonstrations, conferences, meetings, workshops and virtual trainings.
Conduct training sessions for employees, ensuring a clear and engaging learning experience.
Deliver and/or assist with New Hire Orientation and Compliance Training
Coordinate training schedule with the hiring and training needs of the company. Develop training calendar.
Assist employees with problems concerning “how to” perform specific tasks related to their positions. This can be done by creating relevant job aids, one on one or coaching.
Create instructional material. Course development includes: training objectives, course outlines, instructor and participant guides, relevant handouts, tests/quizzes, relevant hands-on training exercises, and computer-based training, etc.
Continuously update and improve training materials to reflect industry best practices and technological advancements.
Ensure that training content remains current and relevant.
Implement evaluation tools and assessments to measure the effectiveness of training programs.
Gather feedback from participants and adjust training content as needed to meet objectives.
Develop systems to monitor and ensure employees are performing their responsibilities according to the training
Stay current with industry trends, technologies, and best practices to provide the most up-to-date training.
Consult closely with the Vice President, Learning and Development Manager.
Confer with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
Network with staff across departments to ensure that Learning and Development Department maintains a positive and beneficial relationship with staff.
Assist in the development and execution of the annual training plan and training budget.
Maintain accurate records of training sessions, attendance, and evaluation results.
Generate reports on training effectiveness for management review.
Report on progress of employees under guidance during training periods.
Keep abreast of new technologies, training trends, and products and services of the company. Maintain knowledge of instructional technologies.
Perform general administrative duties such as attending meetings, report production, etc
Other duties as assigned