Learning & Development Specialist
About The Position
This role is a key specialist and subject matter expert in cultivating operational excellence and clinical care capabilities within a patient-focused organization. The specialist will align existing curricula with Professional Development, Continuing Education (CE), and standardize operating procedures across the enterprise. Responsibilities include supporting content building and management of proprietary courses with the Learning Management System (LMS) and other learning partners. The role involves coordinating professional development programs that drive company growth through collaboration with Directors of Operations, Vice Presidents of Operations, Practice Support Center (PSC) Management, and other Team Members to build and review content. The position is located at the corporate office in Southfield, MI, with a hybrid schedule: Monday, Tuesday, and Thursday in-office, and Wednesday/Friday remote.
Requirements
- Bachelor’s degree in business administration, Education Technology, Human Resources/Organizational Development, or any other related field
- Minimum of three (3) years working experience in learning and development
- Minimum of three (3) years learning management system administration experience
- Must be able to travel 15%
- Proficient with technology: ability to learn and use a variety of computer systems, including MS Office suite (Word, PowerPoint, Outlook, and Excel) and Smartsheet
- Ability to analyze problems and strategize for better solutions
- Ability and passion for delivering professional and engaging presentations to small or large groups of people through various mediums (instructor-led, virtual and in-person)
- Must have excellent organization, time and project management skills, with an ability to work independently and proactively
- Committed to excellence, strong work ethic and ability to multitask/manage multiple projects simultaneously
- Must be comfortable providing written and verbal communication that provides direction, requirements and follow-up
Nice To Haves
- Previous experience with Docebo or similar systems preferred
- Previous experience in LMS content building in Articulate 360 and the Adobe Suite or similar systems is preferred
- Proficient with Teams virtual training platform, including annotations, polls and other features to enhance engagement with virtual training
- Familiarity with various learning types and training methods including; on-the-job, role play, lectures, instructor led (in person and virtual), synchronous and asynchronous e-learning
- Certification from talent or training associations is a plus
- Active participation in professional organizations is a plus
Responsibilities
- Partner with the Learning & Development team to review and organize current learning content resources and manage content within the LMS
- Validate new curricula by integrating feedback from internal subject matter experts (SMEs) and optimizing program design to continuously improve delivery and the overall Team Member learning experience
- Assist in system implementation activities, including affiliation integration, software system conversions and upgrades, and workflow process implementation
- Coordinate and monitor enrollment, schedules, equipment, attendance, and reporting for meetings and courses provided utilizing the LMS
- Schedule training sessions, book venues, and set up virtual meetings through Teams and/or Outlook
- Coordinate and help facilitate a variety of in-person and online professional development initiatives
- Coordinate and train existing Team Members to effectively train their Team Members; provide coaching and feedback to facilitators regarding Learning & Development expectations (Train the Trainer)
- Collaborate with Operations Leadership and Practice Support Center (PSC) leaders to analyze data, identify best practices, and uncover improvement opportunities to support fully performing Team Members in every practice-based role
- Support institutionalizing the Provider Journey by creating pathways for clinical mentorship, skill development, career progression, and continuing education
- Work with Learning & Development leadership and Directors of Operations to plan visits to dental offices to better understand office operations and the core of the business
- Manage user accounts, roles, and permissions, uploading and organizing course content, configuring learning paths, certifications, and enrollments, troubleshoot user issues and provide support, maintain system integrations (HRIS, SSO, etc.), and ensure data accuracy and system compliance within the LMS
- Build and run reports to analyze learner data and distribute to subject matter experts, champions, and leaders
Benefits
- Investing in the growth and development of our team
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
