Learning & Development Specialist

SAN FRANCISCO FEDERAL CREDIT UNION•San Francisco, CA

1d•$34 - $43•Onsite

About The Position

The Learning and Development Specialist is a critical hire for our People & Culture team. In this role you will own the development, coordination, and delivery of learning programs across the organization. While this is a support role, you will be expected to build, run, and continuously improve programs with a high degree of autonomy. You’ll coordinate logistics, create learning materials, facilitate live training sessions, and manage multiple programs simultaneously. An exceptional attention to detail and a proactive, solutions-first mindset is required. Reporting to the Director, Learning and Development, this role will work collaboratively across all business functions.

Requirements

Bachelor’s degree in Human Resources, Organizational Development, Education, Communications, or a related field preferred but not required; equivalent professional experience will be considered
1 to 3 years of experience in Learning & Development, Training, or Talent Development
Demonstrated experience facilitating training sessions or presentations to groups of varying sizes
Experience coordinating programs, events, or projects with multiple moving parts and stakeholders
Outstanding written and verbal communication skills; able to communicate clearly and professionally with all levels of the organization
Strong facilitation and presentation skills with the ability to engage and energize a room
Demonstrated project management ability, juggling multiple programs simultaneously
Proactive self-starter who anticipates needs and acts before being asked
Intellectually curious and committed to continuous learning, both for yourself and others
Team player who can collaborate cross-functionally and build trust quickly
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), LMS systems, Instructional Design tools (Articulate, Canva, etc.)
Comfortable working with ambiguity and adapting quickly when priorities shift

Nice To Haves

Instructional Design experience developing training materials, presentations, or instructional content preferred

Responsibilities

Coordinate and manage all L&D events, workshops, and training programs from scheduling through post-event follow-up; manage end-to-end logistics including venue booking, materials preparation, attendee communication, technology setup, and post-training evaluations
Facilitate live, on-site sessions for new and existing employees, ensuring a consistent and high-quality learning experience
Design, develop, and continuously improve learning materials including facilitator guides, participant workbooks, job aids, presentations, and e-learning content
Manage our internal LMS system, maintaining an organized and up-to-date library of all learning resources and materials, including tracking of course completion
Support the Director of Learning and Development with the summer internship program, including full coordination and logistics
Coordinate logistics, communication, and scheduling for Leadership Development Programs and Emerging Professionals Programs
Own end-to-end design, creation, and delivery of technical trainings for each department, partnering with SMEs to create content
Partner cross-functionally to create 30-60-90 onboarding plans for all new employees
Maintain accurate records and data related to all L&D programs, participation rates, and learning outcomes
Proactively identify organizational learning gaps and recommend solutions to the People & Culture leadership team
Translate complex subject matter into engaging, accessible training content suitable for a variety of learning styles
Support additional People & Culture initiatives and special projects as assigned
Stay current on learning and development trends, best practices, and emerging technologies