Learning & Development Program Coordinator (Workforce Development)

PINE STREET INN INC • Boston, MA

8h • Onsite

About The Position

The Learning & Development Program Coordinator supports the implementation and daily operations of workforce development and job training programs that prepare participants for sustainable employment. The Learning & Development Program Coordinator works directly with trainees enrolled in Pine Street Inn’s job training programs, currently in the Food Services and Housekeeping sectors. This role works closely with the trainees during their first eight weeks of the program. The Learning & Development Coordinator is responsible for overseeing the curriculum and workshops, program recruitment, enrollment, case management support, and data tracking.

Other key functions include but are not limited to:
Oversee referral partner communication, coordinate informational sessions for prospective participants, conduct interviews, and manage WFD-related events and workshops
Management and scheduling of all trainee workshops, events, and speakers, some of which are volunteer led
Overseeing the educational curriculum for the non-volunteer led workshops and trainings
Serving as the point of contact between trainees and their referrals during their first eight weeks of the program
Act as the liaison/advocate for the interactions between trainees and Pine Street Inn staff particularly regarding issues where stress, tension and anxiety are in play
Maintaining trainees’ records, preparing data reports, and disseminating analysis within established protocol/timeframe

Requirements

• Bachelor’s Degree in related field, plus 3 or more years in the human services, social services, education, workforce development, or related field
• Minimum of three (3) years’ experience counseling and social work that includes the following:
• Demonstrated ability to develop partnerships with external agencies and resources
• Ability to create and pilot new program initiatives in response to data trends
• Extensive knowledge of workforce development principles, adult learning theories, and practices, especially relating to vulnerable populations and populations with significant barriers to obtaining and sustaining employment
• Demonstrated ability to establish priorities, implement plans, and meet deadlines
• Ability to create and maintain reports for program management, partners, and funders
• Ability to create and deliver presentations further to managing or extending relationships with funders, external partners, and internal program management and leadership.
• Experience in creating and conducting workshops, developing presentations, and creating resources to enhance knowledge acquisition
• Ability to coordinate and manage events and/or initiatives
• High degree of cultural sensitivity and ability to work effectively with diverse people and situations
• Deep understanding and creative problem-solving mindset about addressing the vocational barriers affecting vulnerable adults, including mental health and/or substance abuse issues, homelessness, chronic unemployment, lack of education, housing instability, and other barriers.
• Must be adept in using Microsoft Office products and possess strong data management skills
• We are looking for an individual who adheres to the time and attendance policies and practices of the department, is compassionate and has a good disposition, is flexible, pays attention to safety, is professional and shows initiative. Also important is someone focused on job quality and continuous improvement, able to manage multiple priorities, is tolerant, and is committed to department unity and teamwork.

Nice To Haves

• Master’s degree in social work, mental health counseling, psychology, or other related field, plus 2 or more years in Human Service, Education, or related fields.
• Three (3) years’ experience providing employment and training services to homeless and chronically homeless adults
• Prior experience working with adults experiencing mental health and/or substance use issues

Responsibilities

• Oversee referral partner communication, coordinate informational sessions for prospective participants, conduct interviews, and manage WFD-related events and workshops
• Management and scheduling of all trainee workshops, events, and speakers, some of which are volunteer led
• Overseeing the educational curriculum for the non-volunteer led workshops and trainings
• Serving as the point of contact between trainees and their referrals during their first eight weeks of the program
• Act as the liaison/advocate for the interactions between trainees and Pine Street Inn staff particularly regarding issues where stress, tension and anxiety are in play
• Maintaining trainees’ records, preparing data reports, and disseminating analysis within established protocol/timeframe

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level