Learning & Development Operations Specialist

Gentell•Yardley, PA

1d•Onsite

About The Position

The Training & Development Support Specialist provides essential operational, administrative, and logistical support to the Learning & Development function. This role manages key processes within the Learning Management System (LMS), supports the creation and translation of educational content for global teams, and coordinates new-hire orientation and onboarding experiences. The Specialist ensures accurate reporting and compliance tracking to support supervisors, Human Resources, and organizational training requirements.

Requirements

1–3 years of experience in training support, HR, administrative support, or related roles
Strong proficiency with Microsoft 365 (Outlook, Excel, Teams, Word)
Experience working in or supporting a Learning Management System
Strong organization skills and attention to detail
Excellent written and verbal communication skills
Ability to manage multiple priorities and deadlines
Customer-service mindset when supporting employees and managers
Ability to work both independently and collaboratively
Problem-solving and proactive thinking
Data accuracy and reporting skills
Cultural awareness and global communication sensitivity

Nice To Haves

Experience with course development tools (e.g., Articulate, Captivate, Rise)
Experience working with global or multilingual teams
Prior involvement in onboarding or new employee orientation programs
Familiarity with translation processes or tools

Responsibilities

Perform administrative duties in the company’s LMS, including user management, course assignments, tracking, and troubleshooting.
Maintain accurate training records and ensure timely updates to learning paths and compliance requirements.
Run, format, and distribute LMS reports to supervisors and Human Resources to monitor compliance with mandatory training.
Manage external training courses for outside nursing community who purchase our material to obtain CE credits through the California Board of Nursing.
Regularly collaborate with Director of Clinical Services and Education Specialist to coordinate outside in-service events and course enrollment.
Attend monthly clinician meetings to support the Wound and Product Specialists and their facilities with questions regarding Gentell University.
Assist with the creation, formatting, and publishing of training courses, job aids, and learning materials.
Translate or coordinate translation of training content for global locations to ensure consistency and understanding across regions.
Collaborate with subject matter experts to ensure content accuracy and alignment with company standards.
Coordinate all logistics for monthly New Hire Orientation programs, including scheduling, communication, materials, and facilitator support.
Welcome newly hired employees on their first day and ensure a smooth transition into the company’s onboarding process.
Organize and schedule facility tours for new hires in partnership with relevant departments.
Set up and distribute routine and ad-hoc training compliance reports from the LMS.
Support HR and supervisors by providing accurate data on employee training completion and regulatory requirements.
Monitor completion trends and alert appropriate stakeholders when action is needed.