Learning & Development Manager

Batteries Plus•Hartland, WI

11d•Hybrid

About The Position

The Learning & Development Manager supports strategic business initiatives by designing, facilitating, and managing learning programs that equip franchisees, corporate store associates, and corporate team members with the knowledge and skills needed to operate effectively and drive sales performance. This role leads training delivery across instructor-led, field-based, and digital learning environments while overseeing learning systems, program development, and training effectiveness initiatives that support operational excellence and organizational growth.

Requirements

Bachelor's degree in Business, Instructional Design, Education, or a related field.
Minimum of five (5) years of combined experience in training, retail operations, leadership, or management.
Demonstrated experience delivering both field-based and classroom training in individual and group settings.
Strong instructional design and facilitation skills across in-person and virtual learning environments.
Ability to translate complex concepts into clear, engaging training content for diverse audiences.
Technical aptitude; familiarity with batteries, lighting, or electrical components preferred.
Strong written, editing, and communication skills.
Proficiency with Google Workspace; experience with multimedia tools and learning technologies preferred.
Valid driver's license, clean driving record, and ability to rent a vehicle.
Willingness and ability to travel approximately 50%, including overnight stays.

Nice To Haves

familiarity with batteries, lighting, or electrical components
experience with multimedia tools and learning technologies

Responsibilities

Facilitate instructor-led, field-based, and virtual training programs for franchise owners, store associates, and corporate teams.
Deliver engaging learning experiences and administer activities and evaluations to measure training effectiveness.
Provide coaching, follow-up support, and performance reinforcement to drive knowledge retention and application.
Ensure consistency, quality, and engagement across all training programs, audiences, and delivery methods.
Partner with subject matter experts and cross-functional teams to design and implement learning solutions aligned with business objectives.
Lead the development and continuous improvement of training programs supporting sales, customer service, leadership, operational, and technical initiatives.
Manage multiple training projects simultaneously while meeting timelines, priorities, and organizational goals.
Establish success metrics and evaluate training effectiveness to drive ongoing program enhancements.
Maintain LMS content, learning records, and provide user support and troubleshooting assistance.
Support training logistics, learning technologies, and adoption of modern learning solutions such as mobile and social learning tools.