Learning & Development Instructional Designer

Eminence Organic Skin Care•Vancouver, BC

1d•Hybrid

About The Position

As the Learning and Development Instructional Designer, you will be part of a team that creates award winning education to help attract, onboard, retain, and support the growth of Eminence’s Customers. In this role, you will create interactive, engaging and effective learning in various formats for all audiences across Eminence including Team Members, Spa Partners, International and Online Distributors. You will also work closely with cross-functional teams to ensure learning materials, documentation, and project milestones are well organized, aligned, and delivered on time. You will be reporting to the Senior Manager of Learning & Development.

Requirements

5+ years' experience as an Instructional Designer developing various types of learning for different audiences using diverse modalities (onsite, eLearning, blended)
Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed)
Excellent attention to detail, organizational, and communication skills
Knowledgeable in Adult learning principles and methods and creating learning that engages different adult learners’ need
Advanced knowledge and skills in using Microsoft 365 tools, including Teams, SharePoint, and Office
Experience in using eLearning authoring tool such as Articulate
Experience in video creation and editing using tools such as Premier pro
Experience in uploading and maintenance of content in an LMS (preferably Docebo)

Nice To Haves

Experience in using AI for content creation is an asset
Skin Care Product Knowledge and Esthetics is an asset
Bilingualism is an asset (English plus French or Spanish)
Experience with education in a Retail and/or Spa environment, preferred

Responsibilities

Use instructional design best practices to create interactive learning that enhances learner engagement, skill development, and knowledge retention and application
Collaborate with Subject Matter Experts (SMEs) to gather and prioritize key content and map core learnings
Craft learning outcomes based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives
Design appropriate delivery methods (e.g., eLearns, videos, job aids, quick reference guides)
Design adaptable delivery to allow for a range of educator styles and learner roles, scaffolding levels of knowledge, and alternative session lengths
Use course-authoring best practices to produce high-quality resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals
Partner with Creative Services on the production of multi-media assets for learning deliverables when appropriate
Provide support to facilitators and trainers where necessary by managing the chats, Q&A pods, sharing polls and other interactions to make sure the facilitators and trainers can focus on the delivery of the content and engagement with the audience
Upload and update learning materials on Learning Management System (LMS) and create new Learning Plans as needed
Use evaluation best practices to plan, implement, and assess evaluation of learning projects, programs and initiatives
Measure the success of learning initiatives and projects by evaluating training effectiveness (e.g., learning outcome accomplishment) and learner experience (e.g., satisfaction)