Learning & Development HR Administrator

City of Durham • Durham, NC

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About The Position

The City of Durham Human Resources Department is seeking a Learning & Development HR Administrator to provide strategic guidance and operational support for employee performance management, Learning Management System (LMS) administration, HR data analysis, and employee effectiveness and engagement. The position reports to the Learning and Development Manager and serves as a key HR resource for performance processes, training development, and system administration.

The role manages performance evaluation systems and review cycles, advises employees and leaders on performance policies and processes, supports performance improvement and corrective action plans, and analyzes performance results. It also administers the City’s LMS, maintaining learning content and system configurations, supporting users, producing reports and dashboards, and collaborating on digital learning content. The position analyzes performance, onboarding, and learning data and partners with HR colleagues and department leaders to improve HR processes and promote continuous learning and engagement.

The hiring range is $79,058 to $100,000. Work days and hours are 8:00 a.m. to 5:00 p.m. A resume must be attached to the job application.

Requirements

• Bachelor’s degree in human resources, business or public administration, or a directly related field, or an equivalent combination of education and experience.
• Five years of professional human resources experience, including subject-matter expertise and knowledge related to the assignment.
• A resume must be attached to the job application.

Nice To Haves

• Society for Human Resource Management (SHRM) CP or SCP certification.
• PHR or SPHR certification.

Responsibilities

• Maintain and manage employee performance evaluation systems and tools.
• Coordinate performance review cycles and ensure timelines and required actions are met.
• Guide managers and employees on performance policies, expectations, and evaluation processes.
• Track completion of evaluations and follow up with leaders on missing or overdue items.
• Support leaders in developing and administering performance improvement and corrective action plans.
• Ensure performance documentation is accurate, consistent, and compliant with City standards.
• Analyze performance data to identify trends, risks, and areas needing attention.
• Train and coach managers on feedback practices and conducting evaluations.
• Collaborate with HR leadership to update and refine performance management frameworks.
• Generate reports and dashboards summarizing performance outcomes and metrics.
• Coach and guide supervisors and department leaders on performance issues, goal setting, and accountability expectations.
• Support managers in preparing for and conducting difficult performance conversations.
• Identify recurring performance challenges and recommend process changes or targeted interventions.
• Serve as an HR resource and departmental champion to strengthen leader capability and reinforce HR best practices.
• Manage and maintain the City’s Learning Management System as the primary LMS administrator.
• Create, upload, update, and maintain training modules, learning pathways, and instructional resources.
• Troubleshoot LMS issues for employees and leaders.
• Produce LMS usage, compliance, and completion reports; validate accuracy and resolve inconsistencies.
• Analyze LMS data to identify training gaps, engagement trends, and improvement opportunities.
• Build and manage LMS dashboards for learning insights and departmental reporting.
• Collaborate with subject matter experts to design digital learning content and virtual training modules.
• Ensure LMS configurations, permissions, workflows, and automation align with organizational needs.
• Generate and analyze performance, onboarding, and learning data to support strategic decision-making.
• Create summaries, presentations, and dashboards communicating trends to HR leadership and departments.
• Track and report metrics related to employee performance, training participation, compliance, and engagement.
• Collaborate with leaders and HR team members to align performance and learning initiatives.
• Recommend HR process improvements based on trends, system data, and leader feedback.
• Promote continuous learning, improved performance practices, and engagement across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior