Learning & Development Generalist
CLEAR - Corporate•New York, NY
•Onsite
About The Position
Reporting to the Manager, Airport Operations Training, the Learning & Development Generalist supports the design, coordination, and delivery of training programs that strengthen CLEAR’s frontline and leadership performance. This role blends administrative precision, instructional design, and facilitation skills to ensure consistent learning experiences across locations. Acting as a connector between field teams, program managers, and content developers, the Learning & Development Generalist ensures learning initiatives are organized, accessible, and impactful.
Requirements
- 1-2+ years of experience in learning & development, training coordination, or related field
- Excellent organizational and project management skills with high attention to detail
- Experience supporting virtual and in-person learning environments
- Basic instructional design capability (e.g., editing slides, job aids, or e-learning modules)
- Confident facilitator or co-facilitator for small group sessions and onboarding
- Excellent communication and relationship-building skills across multiple teams and levels
- Passion for CLEAR’s mission and for enhancing the learning experience for frontline teams
- Proficiency with Google Workspace
Nice To Haves
- LMS and authoring tools (Rise, Synthesia) familiarity preferred
Responsibilities
- Coordinate training logistics, including scheduling, LMS assignments, calendars, attendance tracking, and certification records
- Support the development and maintenance of learning materials, including slides, facilitator guides, job aids, and SOP summaries
- Manage LMS content by uploading, testing, and maintaining training programs and resources
- Facilitate virtual and in-person training sessions, gathering learner feedback to continuously improve programs
- Partner cross-functionally with L&D and Operations teams to streamline processes and enhance training effectiveness
- Travel up to 40% of the time to engage with field teams and support training
Benefits
- Comprehensive healthcare plans
- Family-building benefits (fertility and adoption/surrogacy support)
- Flexible time off
- Annual wellness stipend
- Free OneMedical memberships for you and your dependents
- A CLEAR Plus membership
- 401(k) retirement plan with employer match
- Catered lunches every day
- Fully stocked kitchens
- Stipends and reimbursement programs for well-being and learning & development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
