Learning & Development Manager

Four Seasons Hotels and Resorts•Los Angeles, CA

1d•$114,500 - $118,000•Onsite

About The Position

The Learning & Development Manager has the opportunity to contribute to the Guest Experience activities by providing exceptional knowledge and service in support of our world-renowned hotels. Work authorization for the location is required. Join Our Team In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.

Requirements

A university degree or equivalent experience required.
Minimum of 3 years’ experience working in a managerial capacity
Experience in adult education or a similar environment
Experience in hotel operations, preferably luxury hospitality or other service environments
Experience managing in diverse cultures.

Responsibilities

Manages and facilitates (in collaboration with other presenters) Embark for all new employees
Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviours, NLO, GROW, and annual compliance requirements.
Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program
Maintains an effective Designated Trainer program
Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
Trains new Designated Trainers (DT) when required and regularly coaches and develops Designated Trainers (DT) in their role and responsibilities
Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires
Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs
Plans and co-facilitates training activities if/when training is part of the solution
Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis
Facilitates and/or coaches others to facilitate management development programs including GROW
Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
Ensures every college recruit completes a structured program with learning objectives
In collaboration with People & Culture or relevant Department Head, manages all compliance and safety training related to the property
Regularly benchmarks the learning function with Learning Success Levels
Bases the direction for learning on a thorough Learning Needs Analysis
Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle
Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies
Prepares and produces training calendars that reflect performance gaps and learning needs
Markets the learning function’s programs, initiatives, and online learning
Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change
Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
Selects and manages external vendors to deliver specialised training on service and/ or management skills
Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline