Learning and Development Associate

VAXCARE LLC•Orlando, FL

1d•Onsite

About The Position

As a critical contributor to VaxCare’s mission of optimizing care and driving excellence, the Learning, Development, and Quality Audit Specialist plays a pivotal role in the growth and success of our teams across the Customer Care and Revenue Cycle Management (RCM) groups. This role is responsible for designing, delivering, and continuously refining training programs that empower high-performance teams while ensuring quality standards that align with VaxCare’s Core Values. If you are passionate about fostering talent, driving operational excellence, and thrive in a dynamic environment where your contributions directly impact company success—this is your opportunity to lead the way.

Requirements

3+ years in a learning and development role, with a focus on training program creation, facilitation, and quality assurance in customer service or revenue cycle management environments.
Strong communication, assessment, and analytical skills with a track record of using data to drive continuous improvement.
Must be able to effectively train complex topics to a diverse audience and adapt to various learning styles.
Collaborative, solution-oriented, and possess a natural ability to motivate and inspire teams to reach their full potential.
Demonstrated strong and consistent adherence to each of VaxCare’s Core Values and their associated Standards.
Dependability – Must be able to meet deadlines, work independently, maintain focus, & punctual
Interpersonal Skills – Builds strong relationships & contributes to a positive work environment.
Computer Skills – Skilled with computers, learns new tools quickly.
Ethics – Honest, accountable, maintains confidentiality.

Nice To Haves

Commute to and from the corporate office for each scheduled shift.
Remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. Some hybrid or office-based roles may also require the ability to stand for portions of a shift.
Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork.
Treating data engineering as a craft, with strong attention to correctness, performance, and maintainability
Ability to view a computer screen and read documents for extended periods.
Clearly express and exchange ideas in English to effectively communicate with customers and co-workers.
Occasionally lift or move up to 10-20 pounds to handle supplies or equipment.

Responsibilities

Own the end-to-end onboarding process for new hires, from preparing training materials and scheduling to delivering engaging, results-oriented sessions.
Conduct real-time assessments to gauge comprehension and retention, ensuring seamless transition into daily operations.
Provide constructive feedback, track progress, and close knowledge gaps to set every new team member up for long-term success.
Collaborate with stakeholders to continuously refine the training process based on data-driven insights.
Design and implement scalable training initiatives to keep all teams aligned with evolving processes, policy updates, and industry best practices.
Develop specialized training programs that reinforce deep knowledge and role-specific expertise for key teams.
Leverage multiple tools (Kahoot quizzes, email polls, etc.) to conduct engaging assessments and ensure continuous learning.
Conduct thorough quality audits across teams to identify improvement opportunities, track performance, and highlight areas for recognition.
Translate audit results into actionable strategies, driving productivity and efficiency while ensuring compliance with organizational standards.
Support leadership in implementing audit-driven improvements that elevate team output and partner satisfaction.
Serve as a Subject Matter Expert (SME) in all aspects of Customer Care and Revenue Cycle Management.
Actively support team leads by sharing best practices and offering innovative solutions to overcome operational challenges.