Learning & Development Associate Specialist - (Hybrid)

CareFirst•Columbia, MD

1d•Hybrid

About The Position

Facilitates training programs to ensure that employees are equipped with the right skills, knowledge/abilities to perform their assigned tasks, strengthen current skills, and acquire new skills to meet current and future business demands. Both virtual Instructor-led and Instructor-led training programs are delivered to maximize reach and impact on the organization.

Requirements

Bachelor's Degree in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
2 years' experience delivering various training, teaching or adult learning modules to large audiences or operational groups.
Knowledge of adult learning delivery methods and principles.
Knowledge and understanding of learning management systems (LMS).
Ability to troubleshoot and use video editing software.
Proficient in Microsoft Office applications.
Ability to conduct thorough research to uncover insights.
Ability to analyze, organize and prioritize work while meeting multiple deadlines.
Skill in talking to others to convey information effectively.
Ability to maintain effective interpersonal relationships.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Must be eligible to work in the U.S. without Sponsorship

Nice To Haves

May lead a team of matrixed resources.

Responsibilities

Facilitates both virtual instructor-led & instructor-led training that reflects adult learning ideas to build capabilities and drive behavioral change and engage learners.
Utilizes business trends and post-learning evaluation to improve training content and delivery.
Contributes to the development and maintenance of training materials.
Partners with coordinators to maintain scheduling of training courses.