Learning Design Content Manager

Extra Space Storage • Salt Lake, UT

7d • Onsite

About The Position

The Learning Design & Content Manager is the go-to position for executing the development of learning content that is created, maintained, and delivered via various means including on-line learning, VILT, knowledge base articles, and social media. These educational materials will maximize company strategic initiatives, as well as, departmental and individual goals as developed by the incumbent.

Requirements

• Bachelor's Degree in Instructional Design, Psychology, Communications, or related field
• Minimum three years experience designing and developing learning strategies
• Minimum two years experience managing a team of instructional developers or equivalent experience

Nice To Haves

• PMP or equivalent certification a plus
• An excellent communicator able to tailor both verbal and written information for a variety of audiences.
• Detail-oriented with exceptional organizational, documentation, and process improvement skills.
• A creative and collaborative problem-solver capable of analyzing complex challenges and proposing well-considered options.
• Continuously focused on controlling project risks and protecting outcomes.
• Able to re-forecast and pivot projects as needed.

Responsibilities

• Manage a team of Instructional Design Developers to execute the development of learning projects defined and prioritized by the Director of Learning Technology and Design.
• Collaborate with project stakeholders to understand specific business needs and performance gaps before executing the development of performance-improving training solutions.
• Manage multiple instructional design projects to ensure projects remain on time throughout all phases of course development.
• Ensure instructional items are delivered high-quality, free from errors, and within strategic design and scope.
• Build relationship with internal customers and project stakeholders while managing expectations, communicating status, and resolving open issues.
• Manage the day-to-day technical and operational support for the company’s online learning platforms including the LMS.
• Assess opportunities for continued improvement, set goals and establish metrics for success.
• Continue to research new tools, technologies, methodologies to keep audiences engaged and motivated to change behaviors to meet business goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager