Learning Design Content Manager

Extra Space Storage•Salt Lake City, UT

1d•Onsite

About The Position

The Learning Design & Content Manager is responsible for executing the development of learning content across various platforms including online learning, VILT, knowledge base articles, and social media. These educational materials are designed to support company strategic initiatives, as well as, departmental and individual goals.

Requirements

Bachelor's Degree in Instructional Design, Psychology, Communications, or related field
Minimum three years experience designing and developing learning strategies
Minimum two years experience managing a team of instructional developers or equivalent experience
An excellent communicator able to tailor both verbal and written information for a variety of audiences.
Detail-oriented with exceptional organizational, documentation, and process improvement skills.
A creative and collaborative problem-solver capable of analyzing complex challenges and proposing well-considered options.
Continuously focused on controlling project risks and protecting outcomes.
Able to re-forecast and pivot projects as needed.

Nice To Haves

PMP or equivalent certification a plus

Responsibilities

Manage a team of Instructional Design Developers to execute the development of learning projects defined and prioritized by the Director of Learning Technology and Design.
Collaborate with project stakeholders to understand specific business needs and performance gaps before executing the development of performance-improving training solutions.
Manage multiple instructional design projects to ensure projects remain on time throughout all phases of course development.
Ensure instructional items are delivered high-quality, free from errors, and within strategic design and scope.
Build relationships with internal customers and project stakeholders while managing expectations, communicating status, and resolving open issues.
Manage the day-to-day technical and operational support for the company’s online learning platforms including the LMS.
Assess opportunities for continued improvement, set goals and establish metrics for success.
Continue to research new tools, technologies, methodologies to keep audiences engaged and motivated to change behaviors to meet business goals.