Learning Delivery Specialist Clinical RN

HealthFirst•New York, NY

14d•$73,400 - $120,360

About The Position

The Learning Delivery Specialist (Clinical RN) serves as an ambassador for HF culture and supports implementation and delivery of learning content related to enterprise initiatives, business units, and organizational strategy. The specialist leads and supports learning projects, researching, designing, developing, updating, and facilitating classroom and virtual learning events in partnership with business subject matter experts. The role delivers learning across business units, consults with internal organizations on training plans, supports change initiatives, and assesses learner knowledge transfer and skills application. It also handles learning-event logistics, maintains content in line with applicable criteria, uses learning systems and technology to record data and produce reports, and contributes to continuous improvement of the learning process.

Requirements

Associate’s degree from an accredited institution, preferably in nursing or social work.
Active credential or license as an RN, LCSW, LMSW, LMFT, LMHC, LPC, or licensed psychologist in any state.
Previous work experience as a trainer, emphasizing standard-operating-procedure-based instruction, business process outsourcing, and instruction on multiple technology systems.
Extensive experience facilitating learning and delivering presentations.
Ability to communicate with audiences at varying levels.
Ability to manage cross-functional projects, deliver identified milestones, communicate with key stakeholders, and measure success while recognizing areas for improvement.
Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook.
Flexibility to travel out of state to company offices, vendor sites, and other work locations for onsite delivery; travel is 25–50% of the job requirement.

Nice To Haves

Bachelor’s degree in nursing or social work, preferably with previous education work experience or a focus in Healthcare Administration, Learning and Development, or a related field.
Master’s degree in education and understanding of Adult Learning Theory applications to care management and care coordination education and technical assistance.
Ability to assess educational needs and design and develop curricula.
Highly developed verbal and written communication skills and ability to present effectively to small and large groups.
Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
Prior experience in training or a healthcare/health plan environment.
Prior experience with Learning Management Systems (LMS).
Facilitation certifications from accredited associations or organizations.
May need to obtain Medicare and NYSOH certification.

Responsibilities

Facilitate and deliver learning events across the enterprise and its business units.
Serve as a subject matter expert in designing and developing learning content with business leaders and the instructional design group.
Maintain and update learning content materials to ensure they meet state, federal, or organizational criteria.
Partner and consult with internal organizations to create and execute training plans.
Collaborate and communicate across business units to support and drive organizational change initiatives.
Anticipate training development or delivery challenges and work with business owners on mitigation strategies.
Manage the learning environment and assess, evaluate, and communicate learner knowledge transfer and skills application.
Complete logistics tasks and communications for successful learning-event delivery and implementation.
Stay current on assigned business-unit policies and procedures.
Use systems and technology to deliver learning, record data, and produce reports related to learning-event execution and sustainability.
Identify opportunities to improve the learning process and develop leaner evaluations to inform current and future offerings.
Lead meaningful change and process effectiveness through continuous improvement.
Serve as a subject matter expert for process-document creation.
Perform additional responsibilities as assigned.