Learning Delivery Specialist Clinical RN

HF Management Services•New York, NY

12d

About The Position

The Learning Delivery Specialist (Clinical RN) serves as an ambassador for HF culture and supports the implementation and delivery of learning content related to enterprise initiatives, business units, and strategy. This role leads and supports learning projects and researches, designs, develops, updates, and facilitates classroom and virtual learning events in partnership with business subject matter experts. The specialist collaborates across the enterprise to develop and execute training plans, support change initiatives, maintain learning content, and assess the effectiveness of learning through evaluation of knowledge transfer and skills application. The role also handles event logistics and communications, uses systems and technology to record data and produce reports, and contributes to continuous improvement of learning processes and offerings. Out-of-state travel to company offices, vendor sites, and other work locations for onsite delivery is required for 25–50% of the job.

Requirements

Associate’s degree from an accredited institution, preferably in nursing or social work.
RN, LCSW, LMSW, LMFT, LMHC, LPC, or licensed psychologist credential from any state.
Previous experience as a trainer, with emphasis on standard operating procedure-based instruction, business process outsourcing, and multiple technology systems.
Extensive experience facilitating learning and delivering presentations.
Ability to communicate with audiences at varying levels.
Ability to manage cross-functional projects, deliver identified milestones, communicate with key stakeholders, measure success, and acknowledge areas for improvement.
Expertise in or willingness to learn current trends in learning delivery, adult learning principles, organizational development, and related areas.
Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook.
Flexibility to travel out of state to company offices, vendor sites, and other work locations for onsite delivery 25–50% of the job.

Nice To Haves

Bachelor’s degree in nursing or social work, preferably with work experience in education and/or a focus in healthcare administration, learning and development, or a related field.
Master’s degree in education and understanding of Adult Learning Theory applications to care management and care coordination education and technical assistance.
Ability to assess educational needs and design and develop curricula.
Highly developed verbal and written communication skills and ability to present effectively to small and large groups.
Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
Prior experience in training or a healthcare/health plan environment.
Prior experience with Learning Management Systems (LMS).
Facilitation certification from an accredited association or organization.

Responsibilities

Facilitate and deliver learning events supporting all enterprise business units.
Serve as a subject matter expert in designing and developing learning content in partnership with business leaders and the instructional design group.
Maintain and update learning content materials to ensure they meet state, federal, and organizational criteria.
Partner with and consult internal organizations to create and execute training plans.
Collaborate and communicate with business units across the enterprise to support and drive organizational change initiatives.
Anticipate training development or delivery challenges and work with business owners to identify mitigation strategies.
Manage the learning environment and assess, evaluate, and communicate learner knowledge transfer and skills application.
Complete learning-event logistics and communications to support successful delivery and implementation.
Stay current on assigned business-unit policies and procedures.
Use systems and technology to deliver learning, record data, and produce reports related to learning-event execution and sustainability.
Identify ways to continuously improve learning processes and create learner evaluations that inform current and future offerings.
Lead meaningful change and process effectiveness through continuous improvement.
Act as a subject matter expert in creating process documents.
Perform additional responsibilities as assigned.