Learning Coordinator, Member Engagement Center

Abound Credit Union•Radcliff, KY

4h•Hybrid

About The Position

Abound Credit Union is seeking a friendly, enthusiastic, and awesome personality to play a key role in designing, maintaining, coordinating, and implementing training programs for Abound Credit Union departments, newly hired staff, and existing staff. The credit union is committed to hardworking Kentuckians and is driven by a selfless dedication to members and community. They foster a connected, learning-driven, and fun environment that inspires financial wellness by sharing knowledge, strength, and accessibility to provide market-leading value. Culture is a significant aspect of their workplace, aiming to be an awesome place to work where employees are ready for challenges and hungry to learn and grow.

Requirements

Associate’s degree, or some college, from an accredited college/university or progress towards completion, or equivalent work experience.
Basic understanding and experience with loan, teller, member service operations/procedures, and call center initiatives and expectations.
Basic understanding, knowledge, and/or experience with Abound Credit Union processes, procedures, and systems.
Basic understanding, experience, and/or knowledge of learning and professional development training concepts to enhance learning experiences.
Basic understanding or experience with using PowerPoint or other presentation software.

Responsibilities

Conduct appropriate and as-needed training on processes, systems, SOPs, regulations, products and services and other topics.
Travel may be required to branches and departments for individual or group training.
Enthusiastically seek to improve processes, create efficiency in support and material guides, educational content, and all other learning opportunities for the Member Engagement Center.
Develop, maintain, and implement training programs for newly hired credit union teammates that incorporate branch and department on the job experiences and online training and testing.
Prepare training correspondence, manuals, spreadsheets, and all other communications utilizing a broad range of computer applications.
Contributes to the department calendar rotation for Squad Sessions in delivery, reporting, updating and other Squad deliverables as needed.
Create and develop training surveys and evaluations to gauge feedback; conveying results objectively to manager, and applying feedback to existing training strategies to improve, adjust, and launch successful training updates and material.