Learning / Change Specialist – SIAM Change Management

NetImpact Strategies • Remote,

3d • $100,000 - $135,000 • Remote

About The Position

NetImpact Strategies is hiring a mid-to-senior Learning / Change Specialist to help service providers and end users adopt coordinated IT service processes, governance, and workflow changes for a federal customer. Working as part of a multidisciplinary team, the specialist partners with operational and technical colleagues to support dependable services and measurable user outcomes. The role is remote in the United States, with travel as required for approved program activities; frequency will be confirmed, and travel is subject to project needs and authorization. The position requires the ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements.

Requirements

• Bachelor’s degree in organizational development, communications, business, information systems, or a related field; equivalent relevant experience is considered.
• At least 4 years of organizational change management, process adoption, or IT service transformation experience.
• Experience facilitating stakeholder engagement, impact assessments, communications, and training.
• Working knowledge of ITIL/ITSM processes and cross-functional service delivery.
• Ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements.

Nice To Haves

• Prosci or another recognized change management certification.
• Experience with ServiceNow, SIAM models, federal IT operations, and multi-provider environments.
• Experience developing change adoption measures and supporting enterprise transformations.

Responsibilities

• Develop change impact assessments and adoption plans for approved SIAM processes and ITSM workflows.
• Translate service governance, ownership, escalation, and workflow changes into practical role-based guidance.
• Create communications, briefings, job aids, and targeted training for service teams and stakeholders.
• Support readiness assessments, stakeholder engagement, change networks, and reinforcement activities.
• Coordinate with the SIAM lead and ServiceNow engineers to align materials with approved operating procedures.
• Collect feedback and measure adoption, process compliance, and recurring points of friction.
• Recommend targeted coaching or communication adjustments while preserving government change approval authority.

Benefits

• Comprehensive medical, dental, and vision insurance starting the first of the month after joining.
• 401(k) plan with immediately vested employer contributions; no matching required.
• Paid time off policy.
• One additional paid wellness leave day per calendar year.
• Ten federal holidays observed.
• Pet insurance.
• Tuition reimbursement, internal training programs, and company-sponsored industry certifications.
• Team-building activities, community volunteering, quarterly headquarters days, wellness events, happy hours, and family events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level