Learning Business Partner

Truliant Federal Credit Union•Charlotte, NC

About The Position

The Learning Business Partner serves as a strategic Learning & Development partner for assigned business areas, connecting business priorities with practical development strategies that help teammates build skills, serve members consistently, and improve performance across frontline and operational teams. The role consults with leaders to identify capability gaps, clarify performance needs, and shape learning strategies that support business goals. The position works with leaders and cross-functional learning partners to ensure solutions are relevant, measurable, and grounded in day-to-day operations. It translates business priorities, operational data, quality insights, and teammate feedback into development strategies and learning roadmaps, and collaborates with learning experience designers, facilitators, change management, and measurement teams to design, pilot, launch, and improve learning initiatives. Programs should align with business workflows, focus on measurable outcomes, and improve teammate and member experiences.

Requirements

At least 5 years of experience in Learning & Development, Organizational Development, or Human Resources roles with a consulting focus.
Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field.
Ability to diagnose business performance challenges and identify workforce capability gaps.
Consulting skills to determine whether a need is best addressed through training, process improvement, leadership support, or another operational solution.
Understanding of frontline operations, such as branch banking, contact center environments, lending, or member service functions.
Ability to connect learning and capability development to business outcomes, productivity, consistency, and member experience.
Ability to build trusted relationships and influence business leaders, subject matter experts, and cross-functional partners.
Ability to interpret operational data, employee feedback, quality insights, and workflow trends to recommend practical development solutions.
Ability to work with analytics or measurement partners to define success metrics and evaluate learning impact.
Strong communication, organization, and follow-through when coordinating matrixed project teams.
Comfort operating as a strategic thought partner, asking clarifying questions, and connecting performance needs, teammate capabilities, and member outcomes.

Nice To Haves

Experience supporting frontline or customer-facing organizations.
Experience in financial services, contact centers, branch operations, lending, or other operational environments.
A master’s degree in a related field.
Experience contributing to capability frameworks, learning journeys, pilot programs, or measurement strategies.

Responsibilities

Partner with leaders in branch operations, contact centers, lending, and other member-facing teams to understand workforce capability needs and performance opportunities.
Translate business priorities, operational data, quality insights, and teammate feedback into development strategies and learning roadmaps.
Collaborate with learning experience designers, facilitators, change management, and measurement teams to design, pilot, launch, and improve learning initiatives.
Ensure learning programs align with business workflows, focus on measurable outcomes, and improve teammate and member experiences.
Diagnose business performance challenges and workforce capability gaps.
Determine whether business needs are best addressed through training, process improvement, leadership support, or another operational solution.
Work with analytics or measurement partners to define success metrics and evaluate learning impact.
Coordinate work across matrixed project teams.