Learning and Development Training Program Manager (IT)

DaVita Kidney Care • 09507 - Colorado Remote, CT

1d • Onsite

About The Position

The Technology L&D Training Program Manager (Tech L&D TPM) provides strategic leadership for the learning lifecycle of programs in DaVita’s Technology portfolio. They act as the primary liaison between business stakeholders, learning design and training delivery teams, ensuring that training solutions are not only delivered on time but are also pedagogically sound and aligned with organizational and program goals. Working in conjunction with Product, IT, and business stakeholders, TPMs help map out, define and execute the list of dependent projects that need to be completed to reach the program’s overall objectives. They focus on strategy, implementation, and management of projects and resources appropriately within Tech L&D. This role will support the portfolio of technology learning initiatives targeted for the development of teammates across DaVita.

Requirements

• Bachelor’s degree (or the equivalent "school of hard knocks" experience) in a field like Instructional Design, Business - basically, you have a proven track record of learning complex systems and applying them.
• The ability to translate complex information into clear, concise, and easy-to-understand content using tools like Articulate, Canva, Camtasia.
• Experience with identifying and implementing various project management methodologies to keep a high-volume team on track on small/medium complex projects.
• The ability to see the "big picture" and align training initiatives with long-term business objectives.
• A keen eye for detail to catch errors and inconsistencies in training materials.
• Strong organizational and time management abilities to manage multiple tasks, maintain a content library, and prioritize incoming requests.
• Excellent written and verbal communication skills to effectively collaborate with SMEs, instructional designers, and other stakeholders.
• Comfort with standard office software (e.g., Microsoft Teams, Word, PowerPoint).

Responsibilities

• Establish active engagement and positive relationships with the Subject Matter Experts and partners.
• Work in conjunction with Business & IT leaders to: Identify a comprehensive impact assessment on teammates, groups and teams affected by the Program’s initiatives.
• Evaluate and define impacts from the Program’s deployment.
• Establish Program-level deployment timeline.
• Own the establishment of a Program-level strategy.
• Ensures appropriate coordination across impacted partners and internal processes to ensure a smooth delivery.
• Oversee the end-to-end content development lifecycle for training initiatives.
• Establish timelines, mitigate risks, and ensure the timely delivery of high-quality training assets.
• Create and update courses, job aids, quick reference guides, FAQs, and other performance support collateral, as needed.
• Sync classroom delivery with digital performance support, ensuring that what is taught in a session is perfectly mirrored in the job aids and guides teammates use back at their desks.
• Ensure our trainers never walk into a session unprepared. You provide the backstage support that allows them to shine in the spotlight.
• Attend and evaluate live training sessions to gather real-time feedback, ensuring delivery remains high-energy, on-track, and impactful.
• Act as a trusted advisor to teammates, providing constructive feedback on delivery techniques and content flow to elevate the overall quality of the learning experience.
• Maintain an up-to-date and organized listing of all training content in our Technology learning library. This includes version control and archiving outdated materials.
• Provide administrative and logistical support for training initiatives as needed, including communication and reporting.
• Share ongoing program status and deployment information with L&D leadership team.

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level