Learning and Development Specialist

LUV Car Wash•Gilbert, AZ

3d•Hybrid

About The Position

The Learning & Development Specialist at LUV Car Wash is a skilled instructional designer, systems administrator, and learning architect responsible for building and maintaining the programs, content, and infrastructure that develop LUV’s people at every stage of their career. This role translates organizational needs into structured, measurable learning experiences. This position actively searches, creatively designs, implements, and executes effective methods to educate, enhance performance, and develop leaders.

Requirements

Instructional design expertise: demonstrated application of ADDIE, SAM, or comparable frameworks.
Proficiency in e-learning authoring tools: Articulate 360 (Storyline and/or Rise), Synthesia, etc.
LMS administration experience.
Skilled in training evaluation methodologies and data analysis.
Strong verbal and written communication skills.
Highly organized and detail-oriented; able to manage multiple concurrent projects with shifting priorities.
Collaborative and credible across audiences—equally effective working with frontline team members, site GMs, and senior stakeholders.
Ability to travel up to 25% of the time in support of regional training delivery and field partnership.
Bachelor’s degree in Instructional Design, Organizational Development, Communications, Education, or a related field required; equivalent field experience considered.
Minimum 2–4 years of progressive experience in instructional design, L&D, or training program development—preferably in a multi-unit retail, hospitality, or service operations environment.

Nice To Haves

Certified Professional in Learning and Performance (CPLP) or equivalent credential preferred.

Responsibilities

Apply adult learning principles and instructional design methodology (ADDIE, SAM, or equivalent) to design, develop, and maintain training programs across multiple modalities including SCORM-compliant e-learning modules.
Generate a full suite of supporting learning materials: facilitator guides, participant workbooks, job aids, quick-reference cards, and video scripts.
Collaborate with subject matter experts (SMEs) across Operations, HR, and Field Leadership to translate technical expertise into clear, learner-centered content.
Design and maintain structured Manager in Training and Train-the-Trainer programs that equip GMs, DMs, and designated site facilitators to deliver consistent, high-quality training at the field level.
Design role-specific learning roadmaps across the full employee lifecycle, anchored by structured 30/60/90-day experiences that accelerate time-to-competency and reduce early attrition.
Map competency frameworks to learning pathways, defining what employees must know, demonstrate, and achieve at each career milestone.
Serve as a primary LMS administrator—owning course shells, learning paths, user enrollment, role-based assignments, assessment configurations, and system reporting.
Assign, monitor, and report on training completions, knowledge check scores, and certification milestones across the organization.
Collaborate with internal stakeholders to ensure test assignments, reset protocols, and learner records remain accurate and audit-ready at all times.
Troubleshoot LMS access, enrollment, and content delivery errors with urgency; minimize learner disruption and escalate unresolved issues appropriately.
Establish and maintain a training evaluation framework (Kirkpatrick or equivalent) that measures learner reaction, knowledge acquisition, behavior change, and business impact.
Generate regular LMS and program performance reports: completion rates, assessment scores, knowledge gap trends, and training ROI indicators.
Analyze training data to identify systemic performance gaps, underperforming content, and populations requiring targeted learning support.
Support the Director of Training and VP of HR in planning and executing company-wide development programs, training initiatives, and strategic L&D projects.
Travel regionally to support training delivery, facilitate workshops, and partner with field leadership on site-level learning needs.
Maintain organized training records and documentation; produce post-program reports with actionable recommendations for the L&D Manager and Operations.