Learning & Development Specialist (76423)

Main Street Bank•Marlborough, MA

8d•$25 - $32•Hybrid

About The Position

Reporting to the VP, Director of Human Resources and Learning and Development Director, you will play a critical role in facilitating and assisting with building programs centered on employee growth, with a focus on superior customer service. You will facilitate, lead, and deliver a variety of training programs and manage the associated administrative tasks. It is expected that the Learning and Development Specialist will assist with projects that affect various departments and the bank and act as a resource for other team members. Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank’s goals. After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with an agreed upon number of days per-week/month on site. Consistent availability is expected during core business hours. Work outside of regular business hours requires approval on an as needed basis to meet deadlines and fulfil the needs of both internal and external customers.

Requirements

High School diploma or equivalent.
One-year related banking experience, banking courses and/or related work experience preferably in a Branch or Operations environment
General understanding and knowledge of financial institution departments
Knowledge of financial institution operating policies and procedures, banking regulations (state and federal)
Proficient in Microsoft 365 Suite products including, but not limited to Excel, Word, Outlook, Teams, and Sharepoint.
Ability to multi- task, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail.
A curious mindset that allows you to constantly learn and challenge the status quo.
Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment.
Means and mode to travel to any of Main Street Bank’s locations as needed on a regular basis.
Your physical remote location must provide a dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls.
You must have access to a reliable internet connection with adequate bandwidth to join Teams and other video calls.
Excellent Communication Skills (written, verbal), Highly detailed, organized, and professional
Project Management
Multi-task and organize work independently.
Ability to embrace change with a positive approach
Generate new ideas, encourages innovation, and solves problems creatively
Responsive to inquiries and request within bank timeframes
Accurate attention to detail
Relationship Builder - Develops and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy, and goals.
Computer Technology Savvy - Utilize technology/systems to improve work processes and use a range of technology to solve problems
The person in this position frequently communicates with employees at all levels throughout the organization, about job knowledge and bank projects and therefore must be able to exchange accurate information in these cases.
They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank’s standard language is English).
Speak and effectively present/communicate information and respond to questions from employees, groups of managers and vendors.
Define problems, collect data, establish facts, and draw valid conclusions.
Read, analyze, and interpret a variety of documents such as product/system information, bank communications and Bank policies and procedures.
Occasionally lift and/or move up to 25 pounds, (i.e., files/ file boxes)
Regularly required to remain in a stationary, 25% of the time
Regularly operate/drive a vehicle 25% of the time - Daily local travel for bank purposes and/or on behalf of the bank (i.e., deliver on site trainings).
Regularly operate a computer for extended periods of time
Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer).
Regularly move throughout the inside the Bank to access resources and individuals
Regular local travel for bank purposes and/or on behalf of the bank (i.e., deliver training).
The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours.

Nice To Haves

Prior training experience desired
Experience with learning technology desired
Good working knowledge of Data Processing Systems such as COCC and Customer Relationship Management Programs such as Salesforce preferred

Responsibilities

Work collaboratively with key business partners to facilitate, lead, and deliver a variety of training programs applicable to new hire onboarding, cross-training, refresher training, and developmental training.
Provide feedback to managers regarding trainee progress and make recommendations based on progress to that point in the training program.
Administer skills and knowledge assessments to determine ongoing training needs.
Assist in the creation and maintenance of eLearning programs, training materials and reference tools.
Assist in the analysis of training needs; the development and implementation of training courses and programs; and in the evaluation of training effectiveness.
Assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements.
Lead and facilitate learning in one-on-one, classroom and virtual session settings.
Perform training administration tasks: scheduling, tracking, evaluating, and reporting to management.
Advise managers on learning opportunities and suggest on-the-job developmental opportunities.
Assist in the authoring of procedural documents.
Create and maintain comprehensive training records for each employee.
Coach and mentor new hire employees during training period.
Maintain a training and development library for all employees.
Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction.
Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures
Adhere to all company policies, consistently demonstrating our core values and service standards.
Promote and enhance the corporate culture and foster the development and implementation of organizational vision, policies, and guidelines.
Regular and consistent attendance is required to ensure the high standard of customer service.
In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.