Learning & Development Specialist

United Heritage Credit Union•Austin, TX

5d•Hybrid

About The Position

Join our dynamic L&D Team at UHCU! We are seeking an experienced Learning & Development professional to fill the role of L&D Specialist. As the L&D Specialist, you will collaborate with the Learning & Development Manager to design, implement, facilitate, and evaluate employee training programs. You will be responsible for the full-cycle new hire experience and training programs for current Credit Union staff, including but not limited to member services, regulatory compliance, manager training, product knowledge, operational procedures, technical skills, and sales/service to supplement or reinforce job-specific training. In this role, you will have the opportunity to showcase your facilitation skills by delivering training sessions both in-person and virtually. Your expertise in various training methodologies and techniques will create an interactive and impactful learning experience for participants. If you are passionate about employee development and want to contribute to our culture of continuous learning, apply now for our L&D Specialist position!

Requirements

Bachelor's degree from an accredited college or university in Organizational Development, Adult Learning, or other related field.
Minimum 3 years of demonstrated learning and development experience with progressive responsibilities related to training facilitation, professional curriculum development and training program implementation.
Strong understanding of adult learning principles and training methodologies.
Demonstrated experience identifying training and education needs and creatively and quickly designing solutions to address skill gaps.
Exceptional public speaking, presentation and facilitation skills with a proven ability to create and deliver interactive, engaging and effective learning experiences.
Strong attention to detail and ability to multi-task.
Verbal and written communication skills with ability to work collaboratively and supportively with individuals, stakeholder groups, management, and other organizational units to achieve business goals and objectives.
Proficient understanding of Microsoft Excel, Word, PowerPoint, and Outlook with strong technical and computer skills.

Nice To Haves

4+ years of experience in a financial institution or related industry with progressive responsibilities related to creating formal instructor-led training curriculum and delivering classroom training to adults.
Demonstrated experience working with Learning Management Systems (LMS), Performance Management Systems and running reports to assist in analyzing trends.
Experience utilizing content creation software systems (Adobe Captivate, Articulate Storyline, Camtasia, etc.).
Demonstrated knowledge of credit union federal and state rules and regulations.
Associate Professional in Talent Development (APTD), Certified Professional in Talent Development (CPTD), other relevant industry certifications.

Responsibilities

Develop and deliver the new hire onboarding program, mentoring programs, on-the-job training and job shadowing.
Develop and conduct job-focused new hire orientation and training for staff, including creating training procedures, workbooks, knowledge checks, job aids, professional slide decks, and additional study resources.
Continuously analyze effectiveness of training.
Schedule, coordinate and prepare training/development activities and programs (onsite, remote, & hybrid).
In collaboration with the Learning and Development Manager, provide consulting and guidance to cross-functional partners on best practices for presenting and facilitating effective presentations and training, as needed.
Assist with project management process, including project execution to successfully deliver learning and development programs and processes.
Assist the Learning and Development Manager in creating dynamic learning and development resources to meet individual employee learning styles & schedules (microlearning, asynchronous resources, video, audio, etc.).
Regularly review and revise resources to ensure content is accurate, up-to-date, and meets the current needs of the employee and organization.
Track and record training activities and prepare training reports and metrics for the Learning and Development Manager, as requested.
Remain current with UHCU policies, procedures, technologies, current practices, and stay abreast of emerging trends in adult learning to ensure consistency of best practices in educational and developmental programs.
Monitor and update UHCU materials, as needed, to ensure compliance with current processes, procedures, regulatory guidelines, and adult learning best practices to ensure training accuracy and effectiveness.
Develop an understanding of stakeholder needs for training and work to design and develop necessary facilitation strategies and pivot, as necessary.
Serve as Subject Matter Expert (SME) for education and training by collaborating with other departments to ensure timely information exchange, positive interaction and minimal negative impact.
Leverage available data and field feedback to track education-related trends and collaborate with the Learning & Development Manager to determine appropriate corrective action, as needed.
Oversee the maintenance and system usage of UHCU learning systems to ensure LMS and KMS content remains accurate and up-to-date.
Serve as an ambassador for the Human resources Department, ensuring all communication and learning initiatives foster a position employee experience.