Learning and Development Manager

Preferred Technologies, LLC • Houston, TX

1d • Hybrid

About The Position

The Learning and Development Manager at Pref-Tech is responsible for leading the execution and day-to-day operations of the Security Integration Academy (SIA). This role manages all SIA personnel and ensures training programs, events, systems, and communications are delivered effectively, consistently, and at scale. Working under the direction of the SIA Director, the Learning and Development Manager translates SIA strategy, curriculum frameworks, and competency models into executable training programs. This role oversees the coordination of training delivery, ensures alignment across internal roles (Instructional Designers, Instructors, LMS Administrator, and Program Coordinator), and maintains accountability for program performance, quality, and consistency across the organization. The Learning and Development Manager focuses on operational leadership—ensuring training programs are planned, executed, tracked, and continuously improved to support employee development and business objectives.

Requirements

• Bachelor’s degree in education, business, or related field (equivalent experience may be considered)
• 5–8 years of experience in learning and development, training operations, or workforce development
• Experience managing training programs, teams, or learning initiatives in a corporate or technical environment
• Strong organizational and operational leadership skills with the ability to manage multiple programs and priorities
• Experience leading or coordinating cross-functional teams and stakeholders
• Strong communication and interpersonal skills with the ability to influence and align across departments
• Experience managing training data, reporting, and program performance metrics
• Ability to translate strategic direction into actionable plans and execution
• Strong problem-solving skills with the ability to identify issues and implement practical solutions
• Proficiency in Microsoft 365 tools (Excel, Teams, SharePoint, PowerPoint).

Nice To Haves

• Experience in technical training, skilled trades, or field service environments
• Experience supporting competency-based training models or workforce development frameworks
• Experience working with Learning Management Systems (LMS) and training data systems
• Experience managing onboarding programs, technical training programs, or leadership development initiatives
• Familiarity with data visualization or reporting tools (e.g., Power BI)

Responsibilities

• Lead the day-to-day operations of the Security Integration Academy (SIA), ensuring all training programs, events, and initiatives are executed effectively.
• Translate SIA strategy and curriculum direction into operational plans, schedules, and deliverables.
• Oversee the execution of onboarding programs, recurring technical training, leadership development programs, and special initiatives.
• Ensure all training programs are delivered consistently across locations with a high level of quality and professionalism.
• Conduct training needs analysis and design training programs and curriculum based on established competency frameworks and business priorities.
• Manage and provide direction to all SIA roles, including Instructional Designers, Technical Instructors, LMS Administrator, and SIA Program Coordinator.
• Set priorities, assign work, and ensure alignment across roles to support training delivery and program goals.
• Provide coaching, feedback, and development to team members to build capability and performance.
• Ensure clear role responsibilities and collaboration across the SIA team.
• Ensure all training events are fully prepared for delivery, including schedules, materials, lab setups, equipment, and participant readiness.
• Oversee coordination between instructional design, training delivery, and LMS setup to ensure seamless execution of programs.
• Monitor training delivery to ensure alignment with expectations, standards, and intended outcomes.
• Partner with Operations, Service, Field Leadership, HR, and other departments to support training needs and priorities.
• Ensure alignment between training delivery, competency tracking, and workforce development objectives.
• Act as the primary coordination point between SIA and the broader organization for training execution.
• Oversee training participation, completion, certification tracking, and reporting across the LMS and related systems.
• Monitor program performance, identify trends, and ensure accurate data is available to support decision-making.
• Use training data, feedback, and operational insights to improve program delivery and effectiveness.
• Establish and maintain standardized processes for training scheduling, communication, delivery, and tracking.
• Identify gaps in coordination, execution, or communication and implement improvements.
• Support continuous improvement of SIA programs based on feedback, performance data, and business needs.
• Ensure the effective use and alignment of the LMS and any related systems used for training, competency, and certification tracking.
• Support adoption and consistency of systems, processes, and workflows across the organization.
• Partner with the LMS Administrator to ensure data integrity, reporting accuracy, and system effectiveness.

Benefits

• Inclusion in Operational Incentive Program, which shares excess profits as bonuses.
• 4% Matching 401K
• Health, dental, and other elective insurances

What This Job Offers

• Job Type: Full-time
• Career Level: Manager