Learning and Development Manager, North America

LEGOLAND Parks•Winter Haven, FL

About The Position

The Senior Learning & Development Manager – Delivery (North America) leads the rollout and delivery of Merlin’s leadership and capability programs across the region. Partnering closely with global learning teams and attraction leaders, this role ensures programs are engaging, effectively localized, and embedded into daily operations through both virtual and in-person delivery. The role also champions Merlin’s leadership behaviors and values, helping create a culture where learning is consistently applied, experienced, and sustained across North America.

Requirements

Seasoned learning professional with 5 years plus of experience in L&D functions
Experience working in cross-functional teams to deliver multi-format learning solutions
Deep expertise and experience in each part of the learning cycle
Strong facilitation skills, with extensive experience of in-person and virtual delivery
Awareness of digital design principles
Demonstrated success influencing stakeholders with competing demands
Demonstrated success in running large-scale learning initiatives and delivering programs in high volume classrooms

Responsibilities

Own and deliver global learning programs across North America, including Management Fundamentals, PowerSkills, and Supercharged Sales through both virtual and in-person facilitation
Facilitate engaging, high-impact learning experiences that encourage participation, reflection, and real-world application while maintaining global standards
Bring Merlin’s leadership behaviors and values to life through facilitation and day-to-day interactions
Support the design of world-class learning solutions that create memorable and impactful learner experiences
Support the rollout and embedding of global frameworks and programs across North America attractions
Partner with attraction teams to ensure learning translates into measurable behavior change and improved business performance
Localize global learning content to align with North America operations, priorities, and challenges
Collaborate with the North America People Hub to align people processes and policies with development programs
Identify business and operational needs to support the design and delivery of commercially relevant learning solutions
Support the design, delivery, and localization of onboarding programs, including Extraordinary Beginnings
Oversee mandatory training initiatives and support local teams in effective execution through learning platforms
Partner with LEGOLAND California, Florida, New York, and Gateway attractions to coordinate regional learning delivery
Work with People Partners and site leaders to plan, schedule, and execute learning programs and initiatives
Support the organization and delivery of regional learning events and global capability initiatives aligned to North America time zones
Coordinate logistics, facilitation, and learner experience for virtual and in-person sessions
Track participation, engagement, feedback, and KPIs to measure program effectiveness and support continuous improvement
Assess how leadership behaviors and values are demonstrated through learning and operational practice
Own quarterly learning reporting and contribute to Group Capability reporting requirements
Build strong relationships with stakeholders while balancing local operational needs with global priorities