Learning and Development Coordinator

Auxilium Health•Oshawa, ON

2d•CA$55,000 - CA$65,000•Hybrid

About The Position

The Learning and Development Coordinator (LDC) plays a crucial role in fostering a culture of continuous growth and development within the Patient Support Programs Department. The LDC supports the department’s operations by onboarding new staff, conducting maintenance and compliance training, and providing support to the management team with various development related projects. This role is responsible for ensuring that all staff are properly trained and up to date with necessary procedures and policies. The LDC also identifies staff who need assistance with their caseload, ensuring continuity and efficient operations. This position requires the ability to handle sensitive and confidential information with discretion, excellent organizational skills, attention to detail, and effective communication with both internal and external stakeholders. The coordinator will work collaboratively with all teams to achieve the best outcomes for the organization and its staff.

Requirements

Experience in training, onboarding, staff development, and supporting cross-functional teams.
Strong organizational, time management, problem-solving, and critical thinking skills.
Proficient in Microsoft Office, Salesforce, Google Suite, Adobe applications, and LMS/virtual training platforms.
Excellent written and verbal communication skills with attention to detail.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Self-motivated, proactive, and adaptable with a willingness to learn.
Ability to work independently and as part of a team.

Nice To Haves

Experience in reimbursement, Patient Support Programs, or healthcare is an asset.
Certification in Learning and Development, or a related field, or equivalent experience is an asset

Responsibilities

Plan, organize, and deliver net-new, maintenance and compliance training sessions for current and new staff members.
Ensure all training materials are up to date and reflect current procedures and policies.
Collaborate with management and staff to identify training needs and ensure all training requirements are met.
Communicate training schedules, updates, and changes to staff and management as needed.
Monitor compliance training records to ensure all staff are current with required certifications and training.
Report on training completion and compliance to management.
Support the creation, upkeep, and enhancement of training materials, presentations, and guides.
Maintain and update the LMS, upload course materials, monitor engagement, and generate reports on employee learning progress.
Maintain accurate records of training activities, certifications, and compliance status for all staff members.
Assess the effectiveness of training programs and make recommendations for improvements based on feedback and organizational needs.
Assist with the coordination and facilitation of the onboarding process for new hires, ensuring smooth integration into the team and organization.
Foster a positive and productive work environment by promoting learning and development initiatives that align with the company’s culture and values.
Support the management team with various projects, including administrative tasks, tracking progress, and providing timely updates.
Identify team members who may be struggling with their caseload or have scheduled time off, and provide necessary coverage and assistance to maintain seamless operations and team efficiency.