Learning and Certification Facilitator

Watts Water•Blauvelt, NY

1d•Onsite

About The Position

The purpose of this position is to facilitate the skill advancement and education of HVAC and plumbing application and service solutions by continuously enhancing the knowledge level of the industry through designing, coordinating, and executing training (live, eLearning, webinars, and recorded). This team member is responsible for assisting in the development and delivery of, as well as tracking customers’ progress on knowledge competencies and certifications regarding HVAC and plumbing application and services solutions, including products and system designs. This position has no supervisory responsibilities. This position reports to the Sr. Manager, Training & Aftermarket Services. This role is onsite and is based in Blauvelt, NY. Focuses on the creation, development, deployment, and execution of a best-in-class corporate training strategy. Effectively presents highly technical information through a variety of vehicles, including classroom training delivery, webinars, videos, and web-based training modules. Contributes to the process of designing curriculum by identifying and describing information needs in the following areas: operation of equipment by completing preventive maintenance requirements. correct application of products/service. following manufacturer’s best practices instructions. troubleshooting malfunctions. Identifying customer solutions. Provides expertise and guidance to customers, service technicians, contractors, and internal personnel on the establishment of training priorities for both long term and short- term objectives in addition to delivering sales training and collaborating with multiple stakeholders (internal & external) to ensure the highest level of technical value proposition proficiency to the field. Responsible for communicating business related issues or opportunities to next management level. Assume responsibility for other projects and duties as assigned by Sr. Manager, Training & Aftermarket Services. Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)

Requirements

Bachelor’s Degree in technical field/concentration.
5+ years designing and delivering training in a business setting.
Expertise in MS PowerPoint.
Must be comfortable presenting to audiences of twelve (12) people.
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
Must successfully establish employment eligibility and satisfactorily complete background checks, including [insert checks], and required pre-employment testing as a condition of employment.
Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Nice To Haves

Experience with Articulate is a plus.
CEU & CEC certification.
Time management – the ability to organize and manage multiple priorities.
Excellent interpersonal and communication skills; self-starter.

Responsibilities

Creation, development, deployment, and execution of a best-in-class corporate training strategy.
Effectively presents highly technical information through a variety of vehicles, including classroom training delivery, webinars, videos, and web-based training modules.
Contributes to the process of designing curriculum by identifying and describing information needs in the following areas: operation of equipment by completing preventive maintenance requirements, correct application of products/service, following manufacturer’s best practices instructions, troubleshooting malfunctions, and identifying customer solutions.
Provides expertise and guidance to customers, service technicians, contractors, and internal personnel on the establishment of training priorities for both long term and short- term objectives.
Delivers sales training and collaborates with multiple stakeholders (internal & external) to ensure the highest level of technical value proposition proficiency to the field.
Communicates business related issues or opportunities to next management level.
Assumes responsibility for other projects and duties as assigned by Sr. Manager, Training & Aftermarket Services.
Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency).