LEAN / 6 Sigma Process Improvement Coordinator

Chick-fil-A • Mobile, AL

4d

About The Position

The LEAN / 6 Sigma Process Improvement Coordinator is a shift leader with a dedicated focus on LEAN continuous improvement. Most of the week is spent leading fast-paced restaurant shifts alongside the team, while also owning an analytical process-improvement area. The coordinator applies LEAN Six Sigma principles to identify and eliminate waste, streamline employee movement, and improve shift systems in a high-volume restaurant environment.

The role combines front- or back-of-house shift leadership with structured observations and audits. It focuses on reducing unnecessary motion and waiting, improving standard-work compliance, mapping employee movement during peak periods, and identifying practical adjustments to station layouts and equipment placement. The coordinator shares direct observations, waste metrics, and process solutions with the Operations Director.

Requirements

• Highly observant and able to identify small process inefficiencies.
• Interested in data, systems, and optimizing workflows in a busy kitchen or drive-thru.
• Willing to apply LEAN Six Sigma principles in a high-volume, real-time operating environment.

Nice To Haves

• Real-world LEAN experience.
• Experience applying Six Sigma principles.

Responsibilities

• Conduct weekly structured floor observations to identify physical waste, particularly unnecessary motion and waiting.
• Audit and coach team members on standardized work methods, such as bagging setups and assembly-line sequences, to reduce variation and improve consistency across dayparts.
• Study and map employee movement during peak rushes and help Directors make small adjustments to equipment, tools, and condiment placement.
• Lead front-of-house or back-of-house shift zones while maintaining food safety, speed, and hospitality standards.
• Manage real-time break transitions and keep the floor balanced by adjusting lineups when bottlenecks occur.
• Report direct observations, waste metrics, and physical process bottleneck solutions to the Operations Director.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed