Process Improvement Specialist – Six Sigma Black Belt

CVS Health • Hartford, CT

11d • $60,300 - $145,860 • Hybrid

About The Position

CVS Health is hiring a Process Improvement Specialist for its Pharmacy Services Finance Operations team. The Process Improvement group manages cross-functional strategic and operational initiatives, including strategic and targeted assessments, process improvement, value stream mapping, opportunity identification, workshop facilitation, root cause analysis, corrective actions, and control plans. The role also supports FOX (Finance Operations Excellence), a collaborative approach to problem solving. The successful candidate is curious, comfortable working with data, and enjoys problem solving, while helping improve customer service and operational efficiency.

The position leads and supports improvement initiatives, assessments, and FOX topics from identification through delivery and validation. It involves creating process maps, performance baselines, analyses, recommendations, corrective actions, and control plans; facilitating working teams and live calls; managing project plans and RAID items; and communicating project updates to leadership and stakeholders. The role is classified as hybrid and may be based in Scottsdale, Arizona; Irving, Texas; Hartford, Connecticut; Northbrook, Illinois; or Woonsocket, Rhode Island. Additional locations may be considered by management. Visa sponsorship is not available.

Requirements

• At least 5 years of experience in internal operations and/or customer-facing services.
• At least 3 years of experience in problem solving and/or data collection, reporting, and analysis.
• At least 2 years of demonstrated experience leading process improvement initiatives that resulted in quantifiable benefits.
• Lean Six Sigma Black Belt or higher certification.
• Bachelor's degree or equivalent experience.
• Working knowledge of Microsoft Office, Project, Visio, and Minitab.
• Ability to perform data analysis and develop presentations for project teams and stakeholders.

Nice To Haves

• Experience in a highly regulated industry and compliance environment.
• Experience with highly complex, interconnected systems and business processes.
• Experience working in a matrix environment.
• Experience with Artificial Intelligence, Agentic AI, SQL, Business Intelligence, and Business Automation Tools.
• Advanced statistics or data analysis experience.
• LEAN certification.
• PMP certification.

Responsibilities

• Lead process improvement opportunities and deliver process maps, baseline performance metrics, root cause analyses, recommended actions, and control plans.
• Participate in strategic assessments and lead targeted assessments, including framing, data collection, analysis and interpretation, recommendations, and report-outs.
• Run FOX topics by developing problem statements, stories or narratives, root cause analyses using 5 Whys, corrective actions as applicable, supporting questions, and facilitating live calls.
• Use FOX, DMAIC, LEAN, 8D, and other relevant methodologies to deliver results.
• Act as an improvement and change agent, supporting efforts from opportunity identification through delivery and results validation.
• Develop project charters with subject matter experts and stakeholders, and edit and obtain approval for updates to approved charters as required.
• Document current- and target-state processes using SIPOC, flow charts, and value-stream mapping tools.
• Use Pareto diagrams, 5 Whys, time-series analysis, process control charts, and inferential statistics to define opportunities, analyze root causes, and validate results.
• Lead working teams through FOX, Improvement, and Assessment projects; create plans, define roles and responsibilities, develop working-team packages, and publish bi-weekly leadership updates.
• Use a RAID log to identify, track, resolve, and escalate project risks, issues, actions, and decisions as needed.
• Develop a working knowledge of FOX, Improvement, and Assessment capabilities.
• Perform data analysis and develop presentations tailored to project teams and stakeholders using relevant software.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.
• Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level