League Operations Coordinator - RCX Sports Foundation
About The Position
The RCX Sports Foundation, the non-profit arm of RCX Sports, is dedicated to developing, promoting, and implementing diversity and inclusion in youth sports. The foundation aims to expand youth sports opportunities, ensuring all children can participate in athletics within a safe, welcoming, and inclusive environment, believing that no child's circumstances should prevent them from experiencing the lifelong benefits of sports. As a League Coordinator, you will support the daily operations of multiple youth sports leagues, including NFL FLAG, Jr. NBA/Jr. WNBA Leagues, MLS GO, USTA Youth Tennis, and NHL Street leagues. Your role will be crucial in organizing and maintaining these leagues to provide a high-quality experience for participants.
Requirements
- Bachelor's Degree from an accredited university (Bachelor's in Sports Management or related field preferred)
- At least 1 year of professional customer service and league operations experience with proven success in addressing customer concerns promptly
- Excellent written and verbal communication skills with ability to build authentic, collaborative relationships with internal and external partners
- Demonstrated ability to think critically under pressure while managing multiple tasks across various systems with different deadlines
- Highly organized and detail-oriented approach
- A passionate commitment to improving the accessibility and inclusivity of youth sports
- Applicants must be currently authorized to work in the United States on a full-time basis.
Responsibilities
- Coordinate the daily operations of RCX Sports Foundation youth sports leagues and maintain quality standards set by the foundation and our partners.
- Organize league calendar and schedule dates for your region's leagues (season dates, coaches' meetings, tournaments).
- Ensure accuracy and completion of field rentals, league agreements, and corresponding payments.
- Execute and oversee team formation process, including setup and maintenance of the online registration system.
- Maintain regular communication with Customer Service Representatives to handle customer issues and prepare league communications.
- Collaborate with RCX Sports People Operations team to hire, onboard, train, and support on-site staff members for your assigned leagues.
- Coordinate with external partners for on-site personnel and event needs, including officials' assignors, league photographers, and other contacts essential for successful game day operations.
- Support league expansion by analyzing weekly performance, developing participation goals, creating solutions for customer satisfaction, and increasing player retention.
- Prepare regular field, registration, and customer service reports for regional management.
- Perform additional League Operations tasks to support the foundation as assigned.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Disability
- 401(k)
- Paid Parental Leave
- Unlimited PTO
- Monthly Wellness Expense Reimbursement
- Work equipment (laptop and monitor) provided by RCX Sports
- Expense up to $350 towards the purchase of a personal use laptop, tablet, or computer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
