Leader in Training (Tropicana West)

Green Thumb•Las Vegas, NV

About The Position

The Leader in Training (LIT) is an adaptable member of the RISE Dispensary leadership team, focused on delivering positive consumer experiences and supporting the dispensary’s daily operations. The role involves supervising operations, communicating priorities to team members, and optimizing the customer journey. The LIT rotates through key dispensary functions across operations, customer experience, and people to develop subject matter expertise. This is a developmental role on a fast track toward becoming an Assistant General Manager. The LIT supports management in maintaining compliant operations, inventory accuracy, cash handling, and in-store programs. They help lead the team during Leader On Duty shifts, support consistent service across in-store and other ordering channels, and participate in hiring, onboarding, training, coaching, scheduling, and accountability activities. The position is patient- and customer-facing. It may involve working outdoors in varying or adverse weather and exposure to cannabis or allergens present in cannabis environments. The employee must be able to perform the listed physical and communication tasks for prolonged periods, including moving inventory weighing up to 30 pounds independently.

Requirements

At least three years of customer service or retail experience, including at least one year in a supervisory role.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends.
Reliable and dependable attendance.
Must be at least 21 years old.
Must pass required background checks.
Must possess a valid driver’s license or state ID.
Must understand and comply with Green Thumb rules, regulations, policies, and procedures.
Must understand cannabis laws, rules, and regulations and be passionate about furthering knowledge of the industry and its laws.
Proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
Consistently meet timelines and work effectively under pressure.
Remain open to constructive developmental feedback and maintain composure in difficult situations.
Strong interpersonal skills in a fast-paced, deadline-oriented environment, including cross-functional work.
Ability to use standard office equipment and computer software, including word processing, database management, spreadsheets, and email.
Self-directed, innovative, motivated, and able to work independently or with teams using sound judgment, common sense, and resourcefulness.
Adapt effectively to a demanding, fast-paced environment and demonstrate critical thinking.
Maintain professionalism and integrity, including when handling confidential information.
Ability to resolve conflict, handle employee and customer complaints, and settle disputes.
Ability to move about the dispensary; remain stationary when needed; and converse with individuals and groups for prolonged periods.
Ability to operate point-of-sale systems, computers, and office productivity machinery for prolonged periods.
Ability to inspect and receive detailed information, including dates of birth, orders, and inquiries.
Ability to position self to move inventory and materials in storage areas.

Nice To Haves

Cannabis experience preferred; the posting also states prior cannabis experience is not required.
Inventory control experience preferred.

Responsibilities

Support management in overseeing dispensary operations and compliance with security, inventory, and local and state regulations.
Monitor and maintain inventory levels, ensure a suitable product assortment, and communicate inventory action items to management.
Oversee intake and verification of deliveries and transfers and manage inventory accuracy within the vault.
Help lead team members in executing programs, initiatives, and regional in-store promotions.
Demonstrate proper cash handling, including processing payments, applying discounts, and maintaining cash, and oversee team members’ execution.
Lead by example and motivate team members to deliver positive in-store customer experiences.
Participate in Leader On Duty shifts, actively supervise team members, recognize performance, and redirect behaviors to support the customer journey.
Support a consistent omni-channel customer experience across in-store, drive-thru, curbside, and delivery channels.
Motivate team members to achieve loyalty goals.
Complete and delegate assigned tasks during scheduled shifts and ensure adequate sales-floor coverage and zoning.
Partner with the General Manager or Assistant General Manager on talent selection, onboarding, training, and retention.
Coach and provide feedback to help team members meet performance and behavioral expectations; partner with management on accountability.
Help facilitate the store’s team member badging process with local and state agencies.
Maintain and coordinate team members’ shift schedules, meal breaks, and rest periods.
Perform other duties as needed.
Move about the dispensary to fulfill assignments and assist employees and customers in different locations.
Operate point-of-sale systems, computers, and office productivity equipment and software.
Prepare customer orders by moving and placing products; inspect and receive detailed information related to customers, orders, and inquiries.
Move inventory and materials weighing up to 30 pounds independently and position self to move inventory in storage areas.