Leader - Clinic Service Representative - Family Medicine

Henry Ford Health•Clinton Township, MI

About The Position

The Leader-Clinic Service Representative supports patient registration and check-in/check-out processes in Henry Ford Health’s Family Medicine clinic. The role includes insurance verification, cash collections, chart reconciliation, and patient discharge processes. The leader serves as a resource for Clinic Service Representatives and assists with training new hires, while supporting patients and clinic staff in a fast-paced, high-acuity environment.

Requirements

High school diploma or GED equivalent.
Experience as a Clinic Service Representative.
Demonstrated excellence in utilizing HFHS EHR.
Excellent work quality and quantity.
Excellent communication skills.
Ability to perform calculations and complete forms.
Basic computer skills, including navigating software and email.
Ability to work effectively with diverse populations and ages.
Dependable and punctual, with strong organizational skills and the ability to multitask.

Nice To Haves

Familiarity with a clinic environment.
Demonstrated ability to work with detailed information.

Responsibilities

Follow standard operating procedures for patient registration, including face-to-face check-in and check-out.
Perform preregistration, insurance verification, and cash collections.
Reconcile patient charts and manage patient discharge processes.
Serve as a resource for Clinic Service Representatives and assist with new-hire training.
Discuss patients’ general financial responsibilities and connect them with the Customer Service Center.
Work effectively in a fast-paced environment with frequent interruptions, supporting patients and clinic staff.