Lead | Carrollton | NCCO

Good Day Farm•New Orleans, LA

About The Position

The Lead plays a pivotal role on the management team, helping drive store performance, foster a positive and inclusive culture, and deliver exceptional customer experiences. The position combines hands-on leadership, operational knowledge, a strong work ethic, cannabis education, and customer service. The Lead supports staff training and development, coaching, daily leadership functions, store maintenance, revenue and sales goals, inventory management, cash handling, compliance, and customer loyalty initiatives. The role also requires adaptability and strong communication with store leadership and employees.

Requirements

In-depth knowledge of cannabis products, strains, and industry trends.
Strong understanding of local and state regulations governing cannabis operations.
Excellent leadership, communication, and organizational skills.
Ability to travel to multiple locations per week.
Strong written and verbal communication skills.
Positive attitude and flexibility.
Microsoft Suite experience.
Strong cash counting skills.
Strong organizational skills.

Nice To Haves

Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software.

Responsibilities

Assist with staff training and development, daily huddles, zone charts, coaching, and motivation toward team goals.
Model company leadership standards, including punctuality, wearing the uniform, providing memorable customer experiences, and demonstrating the company way.
Assist the management team with day-to-day leadership functions and store maintenance; support team morale, inclusion, and professional growth.
Participate in store events, promotions, and team-building efforts, and promote company values and mission.
Help meet revenue and sales expectations by sharing management communications and keeping team members informed of critical business updates.
Build and share daily huddle notes with team members throughout the workday.
Build relationships with customers and model excellent customer service for the team.
Participate in weekly competitive analysis and act as a champion of the business.
Assist with inventory management and reconciliation, including order intake, vault organization, customer order fulfillment, and other daily inventory needs.
Assist with closing procedures, including cash counting, closing drawers, and accurately packing nightly cash deposits.
Promote sales through customer engagement and upselling, and support team product knowledge development.
Lead and assist with store opening and closing duties, cash management, inventory reconciliation, and other daily operating processes.
Assist with in-store cash flow preparation, including till setting, cash handling, and cash depositing.
Work with management to maintain the store and communicate facility maintenance needs and fixes.
Promote compliance by adhering to all requirements and assisting with daily cycle counts, intake, invoice management, organization, sales, and staff training related to inventory.
Prioritize shelf stocking and keep online menus accurate by gathering necessary information from the management team.
Help ensure customer orders are fulfilled accurately and on time; assist with inventory organization and destruction, and maintain knowledge of inventory compliance processes.
Assist with visual merchandising on the sales floor and lead training and expectations for the customer journey related to visual merchandising.
Stay informed about sales and promotions and communicate them to customers by example.
Promote customer loyalty sign-ups and support customer experience initiatives that build value and loyalty.
Build meaningful customer relationships to encourage loyalty and repeat business.
Meet other leadership requirements communicated by store management, maintain strong communication with leadership and employees, and perform other assigned duties.