Lead | West Monroe | STORY

Good Day Farm•West Monroe, LA

1d•Onsite

About The Position

The Lead plays a pivotal role on the management team, helping drive store performance, foster a positive and inclusive culture, and deliver exceptional customer experiences. The role combines hands-on leadership, operational knowledge, a strong work ethic, and enthusiasm for cannabis education and customer service. The Lead supports staff training, coaching, daily communication, and store operations. They help manage sales and revenue goals, customer relationships, inventory and cash processes, compliance, merchandising, and the overall upkeep of the store. They communicate regularly with store leadership and employees and perform other duties as assigned.

Requirements

In-depth knowledge of cannabis products, strains, and industry trends.
Strong understanding of local and state regulations governing cannabis operations.
Excellent leadership, communication, and organizational skills.
Ability to travel to multiple locations per week.
Strong written and verbal communication skills.
Positive attitude and flexibility.
Microsoft Suite experience.
Strong cash-counting skills.
Strong organizational skills.

Nice To Haves

Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software.

Responsibilities

Assist with training and developing staff, conducting daily huddles, preparing zone charts, and motivating the team toward goals.
Model leadership standards, including punctuality, wearing the uniform, creating memorable customer experiences, and demonstrating company practices.
Assist with staff coaching and setting standards of success for team members.
Support day-to-day leadership functions, store maintenance, team morale, inclusion, and professional growth.
Participate in store events, promotions, and team-building efforts, and promote the company’s values and mission.
Help meet revenue and sales expectations by communicating business updates and keeping team members informed.
Prepare and share daily huddle notes with team members.
Build customer relationships and model strong customer service; promote sales through customer engagement and upselling.
Participate in weekly competitive analysis and champion the business.
Assist with inventory processes and reconciliation, including order intake, vault organization, customer order fulfillment, and other daily inventory needs.
Assist with closing procedures, including cash counting, closing drawers, and accurately packing nightly cash deposits.
Lead and assist with store opening and closing duties, cash management, inventory reconciliation, and other daily operating processes.
Assist with till setup, cash handling, and cash deposits.
Work with management to maintain the store and communicate facility maintenance needs.
Promote compliance through adherence to requirements and assist with cycle counts, intake, invoice management, organization, selling, and staff training related to inventory.
Prioritize shelf stocking and maintain accurate online menus using information from management.
Ensure customer orders are fulfilled accurately and on time; assist with inventory organization and destruction and follow inventory compliance processes.
Assist with visual merchandising and train staff on customer journey expectations related to merchandising.
Stay informed about sales and promotions and communicate them to customers; promote customer loyalty sign-ups and other customer experience initiatives.
Communicate effectively with store leadership and employees, meet other leadership requirements, and perform other duties as assigned.