Lead Workday Administrator

City of Goldsboro

1d•$87,540 - $109,658

About The Position

The Lead Workday Administrator ensures Workday meets the technical and business requirements of the City’s mission-critical operations. The position owns and administers the platform, including configuration, design, integration management, communication and training, and the execution of enhancements and upgrades. It serves as the City’s primary functional and technical Workday expert and liaison for Workday Support Services consulting contracts, and leads the cross-departmental support team in balancing day-to-day support with strategic improvements. Working at the direction of the Workday Governance Committee, the Lead Workday Administrator guides road-mapping, project prioritization, tenant and release management, cross-functional planning, and change management. The role collaborates with technical staff, HR, Finance, external vendors and consultants, and system users to support efficient, compliant, high-quality service delivery. It reports to the Assistant Chief Financial Officer.

Requirements

Bachelor’s degree in Information Systems, Finance/HR Information Systems Management, Computer Science, Business Administration, Public Administration, or a related field.
Five years of full-time experience administering, configuring, or supporting enterprise systems; Workday experience is strongly preferred.
Project management and change management leadership experience.
One additional year of full-time experience may substitute for 30 semester hours of required education, up to two years.
Knowledge of enterprise configuration, business processes, integrations, security architecture, and reporting frameworks.
Knowledge of enterprise systems analysis and technical design tools and methodologies.
Knowledge of computer networks, servers, relational databases, cloud and web-based applications, and enterprise software environments.
Knowledge of project management best practices and techniques.
Knowledge of change management communication strategies, training methodologies, and user-adoption practices.
Knowledge of local government organizational structures, business functions, budgeting, public service delivery, and regulatory requirements.
Knowledge of contemporary information technology and ERP trends, research, and best practices.
Ability to lead technical staff, system stakeholders, and cross-functional teams, including people who are not direct reports.
Ability to exercise judgment, diligence, and responsibility when supporting mission-critical systems.
Ability to analyze complex business processes and translate them into detailed technical specifications.
Ability to design, document, and support integrations and system architecture.
Ability to develop training materials, communication plans, and user-friendly documentation.
Ability to provide support and guidance to technical and non-technical users.
Ability to write clear technical documentation and communications for diverse audiences.
Ability to manage workload, prioritize tasks, and deliver timely project outcomes.
Ability to troubleshoot system issues, conduct root-cause analysis, and ensure audit compliance.
Ability to establish and maintain effective working relationships with peers, clients, vendors, and community members.
Valid Class C Texas driver’s license; out-of-state license holders must have a valid license and provide a three-year driving history.

Nice To Haves

Workday experience.
Workday certifications.

Responsibilities

Serve as the primary functional and technical expert for the City’s Workday platform and the primary liaison for Workday Support Services consulting contracts.
Lead road-mapping, project prioritization, tenant management, release management, cross-functional planning, and change management at the direction of the Workday Governance Committee.
Lead the cross-departmental Workday support team, balancing day-to-day system support with strategic enhancements.
Administer, configure, and analyze Workday HCM and Finance modules.
Translate City goals into features, requirements, and enhancements, and prepare and implement project plans for system changes and upgrades.
Drive system maintenance, bi-annual release testing and implementation, integrations, new functionality, and system changes.
Assist IT with data governance, system security architecture, audit compliance, and role-based access controls.
Coordinate and deliver communication and training for system changes, including newsletters, alerts, leadership communications, manuals, job aids, and training curriculum.
Measure the impact of communication and training strategies and identify opportunities for improvement.
Mentor Workday support staff and promote continuous learning and efficient service delivery.
Evaluate Workday features, integrations, and third-party applications for alignment with City requirements.
Recommend and implement AI strategy and features in compliance with the City’s AI policy.
Work with software vendors, consultants, and technical support personnel.
Build, update, and troubleshoot business processes, security groups, approval workflows, calculated fields, dashboards, and custom reports, coordinating with the Workday Support Services consultant as needed.
Specify, develop, and maintain integrations using Workday Studio, EIB, and API/web services, ensuring data integrity across systems and coordinating with the Workday Support Services consultant as needed.
Perform other duties as assigned.