Lead Warehouse Supervisor

Ford Motor • Romulus, MI

1d • Onsite

About The Position

Ford Customer Service Division is dedicated to enhancing Ford's reputation as a top-tier service, parts, and delivery network. The Lead Warehouse Supervisor is an onsite leadership role responsible for leading an hourly warehouse team and translating strategic goals into daily execution. The position oversees warehouse functions such as receiving, packaging, replenishment, picking, and shipping, ensuring safety protocols are followed, inventory is managed accurately, and orders are fulfilled efficiently and on time.

The supervisor is accountable for team performance and objectives related to Cost, Quality, Safety, Delivery, Maintenance, and People. The role emphasizes servant leadership, operational excellence, data-driven improvement, quality assurance, fair conflict resolution, accountability, and collaboration with team members, management, suppliers, and union representatives.

Requirements

• Bachelor’s degree or equivalent.
• 3–7+ years of supervisory, manufacturing, military, or other relevant experience.
• Knowledge of, or ability to quickly learn, current systems such as SAP/EWM.
• Excellent oral and written communication skills.
• Ability to interpret data, evaluate actions, and reach logical conclusions independently.
• Ability to work rotating shifts and hours, including nights and weekends.
• Excellent organizational skills and ability to ensure accountability from all employees.

Nice To Haves

• Experience with Lean / Six Sigma methodology, Kaizen, and/or Military Decision-Making Process (MDMP).
• Experience managing in a unionized workplace and working with collective bargaining agreements.
• Experience in warehousing operations, logistics management, and supply chain coordination.

Responsibilities

• Lead a team responsible for receiving, packaging, replenishment, picking, and shipping.
• Deliver objectives related to Cost, Quality, Safety, Delivery, Maintenance, and People.
• Enforce workplace safety regulations and foster a culture of vigilance.
• Direct warehouse employees to ensure high-quality shipments and meet or exceed production targets.
• Monitor team performance, proactively address shortcomings, and recognize successes.
• Prioritize tasks and allocate human resources to maximize efficiency.
• Identify and analyze problems, develop and implement solutions, make timely decisions, and adapt to changing circumstances.
• Build high-performing teams, invest in employee growth, and foster a positive, collaborative work environment.
• Use data to reduce downtime and quality defects and improve efficiency and quality.
• Track and report employee time and attendance, and use the information for decision-making and continuous improvement.
• Identify and eliminate inefficiencies, improve processes, and drive innovation in productivity, quality, and safety.
• Implement and maintain rigorous quality standards and work to eliminate defects.
• Address and mediate conflicts fairly and effectively, using active listening and de-escalation.
• Build positive working relationships with employees and partners, including suppliers and union representatives.
• Ensure accountability for processes and standards among the supervisor and hourly workforce.
• Listen to and value team and stakeholder perspectives, partnering with team members, the union, and management to drive continuous improvement.

Benefits

• Immediate medical, dental, and prescription drug coverage.
• Flexible family care, parental leave, new parent ramp-up programs, and subsidized backup childcare.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager