Lead Warehouse Supervisor

Ford • Romulus, MI

1d • $86,600 - $144,900 • Onsite

About The Position

Ford Customer Service Division is seeking a Lead Warehouse Supervisor to lead an hourly team in onsite warehouse operations. The role connects strategic goals with daily execution, ensuring safety protocols are followed, inventory is managed accurately, and orders are fulfilled efficiently and on time. The supervisor leads work across receiving, packaging, replenishment, picking, and shipping, and delivers objectives related to cost, quality, safety, delivery, maintenance, and people.

The position emphasizes operational performance, employee development, data-driven decision-making, continuous improvement, quality assurance, accountability, and effective collaboration. The supervisor also builds and maintains constructive relationships with team members, suppliers, union representatives, and management. The role requires flexibility to work rotating shifts and hours, including nights and weekends.

Requirements

• Bachelor’s degree or equivalent.
• 3–7+ years of supervisory, manufacturing, military, or other relevant experience.
• Knowledge of or ability to quickly learn current systems, including SAP/EWM.
• Excellent oral and written communication skills.
• Ability to interpret data, evaluate actions, and reach logical conclusions independently.
• Ability to work rotating shifts and hours, including nights and weekends.
• Excellent organizational skills and ability to ensure accountability from all employees.

Nice To Haves

• Experience with Lean/Six Sigma methodology, Kaizen, and/or Military Decision-Making Process (MDMP).
• Experience managing in a unionized workplace and working with collective bargaining agreements.
• Experience in warehousing operations, logistics management, and supply chain coordination.

Responsibilities

• Lead a team responsible for receiving, packaging, replenishment, picking, and shipping.
• Deliver objectives related to cost, quality, safety, delivery, maintenance, and people.
• Enforce workplace safety regulations and foster a culture of safety vigilance.
• Direct warehouse employees to meet or exceed production targets and ship high-quality products.
• Monitor team performance, address shortcomings, and recognize successes.
• Prioritize critical tasks and allocate human resources to maximize efficiency.
• Identify and analyze problems, implement solutions, make timely decisions, and adapt to changing circumstances.
• Develop employees and foster a positive, collaborative work environment.
• Use data to reduce downtime and quality defects and improve efficiency and quality.
• Track and report employee time and attendance and use the data to support decision-making and continuous improvement.
• Identify and eliminate inefficiencies, improve processes, and promote innovation in productivity, quality, and safety.
• Implement and maintain quality standards and work to eliminate defects.
• Address and mediate conflicts fairly, using active listening and de-escalation skills.
• Build positive working relationships with employees, partners, suppliers, and union representatives through transparent communication.
• Hold self and hourly employees accountable for processes and standards.
• Collaborate with team members, the union, management, and department stakeholders to continuously improve operations.

Benefits

• Immediate medical, dental, and prescription drug coverage.
• Flexible family care, parental leave, new parent ramp-up programs, and subsidized backup childcare.
• Adoption and surrogacy expense reimbursement, fertility treatments, and other family-building benefits.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager