Lead Waiter / Waitress

Masonicare Corp•Wallingford, CT

2d•Onsite

About The Position

Masonicare at Ashlar Village is hiring a Lead Waiter / Waitress in Wallingford, Connecticut. The role leads wait staff and supports dining service for residents. Duties include preparing and setting up food, serving residents in an attractive and professional manner, overseeing and assisting other wait staff, and training staff in service procedures, behavior, and customer service. The position works day and evening shifts for 32.5 hours per week, including every other weekend. The Lead Waiter / Waitress assigns and leads preparatory and post-service work, participates in and presents menu Showtime, and ensures residents’ needs are met promptly and accurately. The role also supports staff education, communicates respectfully with residents, families, coworkers, and supervisors, and helps maintain proper uniforms and professional service standards. The employer describes competitive pay, comprehensive benefits, work-life balance, and career growth opportunities.

Requirements

Some high school education.
Experience as wait staff.
Knowledge of dining room systems.
Good communication skills.
Ability to stand, walk, bend, crouch, push or pull, and carry or lift continuously.
Ability to meet customer-satisfaction demands.

Responsibilities

Assign and lead wait staff in completing preparatory and post-service assignments in a timely manner, and work with the team to complete side work.
Participate in menu Showtime and present the menu to residents clearly, informatively, and courteously; train staff on menu presentation.
Wait on tables or host to provide timely service and ensure residents’ needs are met promptly and accurately.
Interact professionally with residents, families, and coworkers.
Report to work on time in the required uniform and ensure wait staff are properly uniformed before going onto the floor.
Attend mandatory education events and help lead educational events for wait staff.
Communicate respectfully and openly, and work with supervisors to communicate with wait staff.
Speak positively about team members and customers.
Recognize others’ contributions and work with supervisors to recognize wait staff.
Make eye contact, smile, and greet people by name whenever possible.
Step beyond primary duties to assist customers and fellow team members.
Perform other duties as assigned.