Lead Waiter / Waitress

Masonicare Corp•Wallingford, CT

3d•$17 - $22•Onsite

About The Position

Masonicare at Ashlar Village in Wallingford, Connecticut, is hiring a Lead Waiter / Waitress for day and evening shifts, 32.5 hours per week, with every other weekend (EOW) work. The role leads waitstaff and supports meal service for residents by preparing and assembling foods, providing attentive and professional service, and helping ensure residents’ needs are met. The Lead Waiter / Waitress oversees and assists waitstaff, trains employees on service procedures and customer-service behaviors, and works with supervisors to support communication, education, and recognition within the team. The position requires continuous standing and walking, along with bending, crouching, pushing and pulling, and carrying and lifting. The role also involves stress related to customer satisfaction. The employer describes its employee offerings as competitive pay, medical, dental, and vision insurance, paid time off, tuition reimbursement, a matching 401(k) retirement plan, work-life balance, and career growth opportunities.

Requirements

Some high school education.
Experience as waitstaff is necessary.
Knowledge of dining room systems.
Good communication skills.
Ability to meet the physical demands of continuous standing, walking, bending, crouching, pushing/pulling, and carrying/lifting.
Ability to handle stress related to customer satisfaction.

Responsibilities

Assign and lead waitstaff in completing preparatory service and post-service assignments promptly, and work with the team to complete side work.
Participate in menu Showtime and present the menu to residents clearly, informatively, and courteously; train staff on menu presentation.
Host or wait tables, serve residents promptly and accurately, and ensure their needs are met.
Interact professionally with residents, families, and coworkers.
Report on time in the required uniform and ensure other waitstaff are properly uniformed before service.
Attend mandatory education events and help lead educational events for waitstaff.
Communicate respectfully, openly, and honestly, and work with supervisors to communicate with waitstaff.
Speak positively about team members and customers.
Appreciate and recognize others’ contributions and work with supervisors to recognize waitstaff.
Make eye contact, smile, and greet people by name whenever possible.
Step beyond primary duties when needed to assist customers and fellow team members.
Perform other duties as assigned.