Lead Visitor Services Associate

CHILDRENS MUSEUM OF PHOENIX•Phoenix, AZ

1d•Onsite

About The Position

Our Lead Visitor Services Associate is our Visitor Services superstar! They are responsible for making sure our admissions team is offering the most EPIC experience to all our guests! The LVSA is an expert on our annual Memberships, both selling to guests and training our staff. This museum expert can answer any visitors’ questions regarding Groups, Programs, Birthdays, Camps, etc, as well as communicating questions and needs with other departments. The LVSA will act as the available Manager when the Visitor Services Manager is out, keeping the admissions area organized, supporting the Visitor Services Associates with customer service needs, and ensuring an EPIC guest experience.

Requirements

Strong interpersonal skills
Creative, with a positive, can-do attitude
Availability on weekdays, weekends, Holidays, and some evenings for Special Events.
Excellent communication and customer service skills and customer-service orientation
Strong ability to work under pressure and respond to deadlines and changing environments
Experience working with Children and Families
Comfortable in large groups of people
Basic Computer Skills, experience with Microsoft Suite desirable
Basic Mathematic Skills (addition, subtraction, multiplication, division)
Ability to respond to common inquiries or complaints with visitors.
Ability to calculate figures and amounts such as counting currency and calculating discounts as well as basic mathematic skills (subtraction, multiplication, division)
Knowledge of basic computer skills; Becoming efficient in Altru and Square through training and usage to successfully meet departmental responsibilities.
Must meet requirements of employment background check.

Nice To Haves

Fluency in Spanish and/or other languages desirable

Responsibilities

Responsible for the smooth operations of the Admissions team and guest check-in procedure.
Welcome and acknowledge all visitors to the Museum.
Inform guests of and enforce all Museum Safety Protocols
Process credit card, cash, and other monetary transactions in a fast-paced environment, adhering to museum cash handling policies.
Trains, mentors, and ensures success of all Visitor Services Associates
Assists with communicating daily updates and programs to staff and guests
Responsible for the organization of a cash safe and bringing register cash to respective workstations.
Assists groups and field trips with entry procedures
Attends monthly Departmental meetings to stay up-to-date with museum happenings
Meet Department Revenue Goals by selling annual Membership packages
Promote all current sales and discounts.
Responsible for overall cleanliness and organization of Front Desk and Admissions Lobby
Clean, disinfect, and restage all areas of the Front Lobby
Responsible for reporting any supply and material needs to the Visitor Services Manager
Communicate positively and professionally to co-workers in all levels of the organization.
Track guest Lost and Found Items and Valuables in a “Lost and Found Log”
Works directly with Membership Department to organize the museum’s constituency database
Close / Balance daily cash drawer
Stay up to date on museum policies, exhibits, and events.
Other duties as assigned.